Account types and support optionsConfiguration customizations

Configuration Customizations

To request assistance customizing your Grafana instance with one of the customizations listed on this page, click Open a Support Ticket from the Cloud Portal.

Customizing Grafana is available only on Grafana Cloud Pro and Advanced ( pricing information)

This pages lists some of the customizations available.

Custom domain

To configure your Grafana Cloud to use a custom domain:

  1. Create a CNAME record in DNS pointing to the instance URL. Example: grafana.example.com. IN CNAME foonettech.grafana.net.
  2. Open a support request to configure the ingress endpoint on our end.

Enabling the login form

If enabled, the login form is visible on the login page. It allows users to authenticate with the local database (internal to Grafana) or LDAP.

By default this is disabled and users log in using their Grafana Cloud Account. They must be a member of the Organization.

Here’s the equivalent Grafana configuration, for comparison: disable_login_form

Enabling anonymous login

  • Both anonymous login and OAuth can be enabled at the same time.
  • If you do this, anyone from the Internet will be able to view your dashboards.
  • To login with an account rather than viewing as an anonymous viewer, navigate to the /login path, because there will no longer be an automatic redirect from / to /login.

Here’s the equivalent Grafana configuration, for comparison: anonymous_authentication.

See also: Dashboard features > Sharing

NOTE: Anonymous access is not ideal from a security perspective. See the main Grafana docs to learn about the Implications of enabling anonymous access to dashboards.

Adding an OAuth2 provider

To add an OAuth provider, click Open a Support Ticket from the Cloud Portal. We will request the configuration parameters and provision the provider in your Grafana instance.

See also: OAuth integrations

You may have more than one OAuth provider. Optionally, we can disable auth.grafananet authentication.

Adding an LDAP configuration

To add an LDAP configuration, click Open a Support Ticket from the Cloud Portal. We will request the your ldap.toml file and configuration parameters and provision the provider in your Grafana instance.

See also: LDAP configuration

Using SAML

Advanced accounts can have SAML enabled by contacting support. Click Open a Support Ticket from the Cloud Portal to create a ticket.

When you create the ticket, be prepared to upload some information with the ticket to expedite the process. Use the Attachments upload to submit them, by clicking on the document logo, shown here.

Upload a file in a support ticket

Please provide the following:

  • A description of what IdP metadata.xml is supposed to look like, preferably with a sample and according to each major provider, if possible
  • Instructions covering what needs to be done on the SAML side for the major providers
  • A sample of the IdP XML response, to read the raw assertions in case we need to troubleshoot why one or more attributes may not be properly parsed

NOTE: We do not allow IdP-initiated login on Grafana Cloud (for security reasons).

Enable allow_embed

Enabling allow_embed permits you to embed panels into other web applications. Click Open a Support Ticket from the Cloud Portal to create a ticket.

Change the hosted grafana.net subdomain

By default, your organization is assigned a subdomain based on your cloud stack name, such as stackname.grafana.net. To customize the subdomain, click Open a Support Ticket from the Cloud Portal to create a ticket.

Change the grafana.com account URL

By default, your organization is assigned an account URL based on your account name, such as grafana.com/orgs/yourorganziation. To customize this, click Open a Support Ticket from the Cloud Portal to create a ticket.