Grafana OnCall

The easiest way to do
on-call management


Grafana OnCall is an easy-to-use on-call management tool that will help reduce toil in on-call management through simpler workflows and interfaces that are tailored specifically for engineers. This product is based on the Grafana OnCall OSS project.

Manage your incidents, not your tools.

Teams will no longer have to manage separate alerts from Grafana, Prometheus, Alertmanager, etc. Everything is integrated and works with existing alerting sources and monitoring tools.

Actually fair pricing.

Only pay for the users who are actively* using Grafana OnCall.

*Not for projected usage based on your engineering headcount this fiscal year. Or for users who forgot they created an account months ago. And not even for that one coworker pretending to work but actually just creating personal dashboards to monitor their refrigerator temperatures.

Built for engineering teams

Developer-first workflow enables you to easily create and manage on-call schedules and automate escalations with an intuitive API.


Create and manage
on-call schedules

Create and manage your on-call schedules all via your calendar. To schedule on-call times, you create calendar events with the Grafana username of team members as the event name. There are a number of benefits to this approach:

  • Configuration and setup are extremely fast, allowing you to test your Grafana OnCall quickly.
  • Management of on-call schedules takes place in a tool and workflow your team is already familiar with, thus reducing toil.

Automatic escalations with flexible routing

Grafana OnCall provides a flexible escalation-creation UI to ensure outages are addressed. This includes powerful routing options that allow for IF, ELSE IF, and ELSE logic and can adjust based on the type of alert.


Centralized view of alert groups

Grafana OnCall provides a central view of all your alerts, including automatic grouping of alerts, right within Grafana Cloud and the Grafana UI you know well. This allows you to quickly see and update the status of active alerts and search for older resolved alerts.


Grafana OnCall supports a broad set of monitoring systems including Datadog, New Relic, and more.


It’s easy to get started

Full implementation details and best practices


Sign up

Create your free Grafana Cloud account


Configure notification

Decide how each user will receive notifications


Determine escalation policies

Use escalation chains to determine ordered escalation procedures


Set up on-call schedules

Use any calendar with an iCal address to schedule on-call times for users

Grafana Cloud Incident Response & Management (IRM)

Detect, respond, and learn. Grafana’s Incident Response & Management (IRM) tools simplify the incident workflow to help you focus on managing incidents, not your tools.

Cloud Free

No payment. Ever.
Best suited for early stage and small teams with up to 3 active IRM users per month.
Easiest way to get started

Cloud Pro

Pay as you go
Best suited for growing teams that need to scale above 3 active IRM users and unlock 8x5 support.

Cloud Advanced

Premium bundle
Best suited for teams looking to scale above 3 active IRM users and unlock 24x7 support.

Get the most out of Grafana OnCall

Grafana Alerting

Alerts allow you to learn about problems in your systems moments after they occur. Robust and actionable alerts help you identify and resolve issues quickly, minimizing disruption to your services.

Grafana Incident

Grafana Incident makes incident management easier by automating common tasks and giving teams a dedicated place to work.

Ready to get started?