What is Grafana OnCall OSS?

Grafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster.

Grafana OnCall overview

Grafana OnCall is an open source on-call management system featuring simpler workflows and interfaces tailored for developers.

Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021. Launched on Grafana Cloud in late 2021 and open sourced in 2022 for users needing self-managed and on-premises deployments, Grafana OnCall provides an on-call management solution that is simple to use, accessible to everyone, and allows engineers to actually sleep well at night knowing that only the relevant notifications will reach them. Grafana Labs uses Grafana OnCall to run its own cloud services.

Grafana Labs is proud to lead the development of the Grafana OnCall project, building first-class support for Grafana OnCall into Grafana, and ensuring Grafana Labs customers receive the Grafana OnCall support and features they need.

Why use Grafana OnCall for on-call management?

Ability to create and manage your on-call schedules all via your calendar
Slack, Telegram, voice, and SMS alerting
A centralized view of all your alerts right within the Grafana UI
Automatic escalation chains with flexible routing to ensure you’ll reach the right person during an outage
Automatic grouping of alerts to avoid alert storms and to reduce the noise during an incident
Support for a broad set of open source monitoring systems, including Grafana, Grafana Mimir, Prometheus, Alertmanager, Zabbix, and others

How Grafana OnCall works

grafana oncall diagram

Detection

Monitoring systems detect an unexpected value for a certain metric, then trigger alerts and send them to Grafana OnCall.

Alert grouping and routing

Grafana OnCall receives the alerts, groups the alerts, and routes them according to configurable alert grouping and escalation steps.

Notification and collaboration

Teams and users are notified of alerts based on configured escalation steps, on-call rotations, and user notification settings.

Remediation

On-call team members are able to take action to quickly diagnose and resolve the problem.

Choose the version that’s best for you

To use Grafana OnCall, you have three options:

Grafana OnCall

Open source

Easy-to-use on-call management tool.

For users who can’t deploy a cloud-based solution due to security requirements, legal issues around sensitive data, limited connectivity, and other reasons, you can install, administer, and maintain your own instance.

Easiest way to get started

Grafana Cloud

Free forever

Offered as a fully managed service built on top of the Grafana stack you know and love.

Integration with commercial systems like Datadog, New Relic, Amazon SNS, and more.

The free forever tier includes 30 Grafana OnCall notifications.

Grafana Cloud Pro

$8/mo + usage

Offered as a fully managed service. You will only be charged for active users on Grafana OnCall during each billing cycle, not for all provisioned users.

All the features in Grafana Cloud free tier, plus OnCall Slack notifications and OnCall text/voice notifications.

Built on open source, driven by the community

We’re excited to share our learnings and work with the open source community on this easy-to-use on-call management tool.

Meet the Grafana OnCall contributors

Work with great people like these

Ready to get started?