Users pricing

Grafana Cloud Visualization bills on monthly active users. A Grafana user is a person with access to a Grafana instance, and you’re billed only for those who actually sign in during the month.

For current rates, refer to the pricing page.

How users are billed

Users are billed according to the number of unique active users in a calendar month, counted once per month across every stack in your account.

Service accounts aren’t billable active users. For more information, refer to Service accounts.

Definitions

Grafana user: A person with access to a Grafana instance.

Active user: A user who signs in to a Grafana instance during the billing month. Having an account isn’t enough. Someone who never signs in during the month isn’t billed for that month.

How usage is calculated

Monthly active user counts reset to zero at the start of each calendar month.

Because users are counted once per month across all stacks in your account, a person who works in three stacks is billed as one active user, not three.

Special considerations

Enterprise data source

If you enable the optional Enterprise data source plugin, the plugin cost applies to all active users for the calendar month, not just the users who use that data source.

To review which Enterprise plugins you have installed, go to the Manage Plan page in your Cloud Portal and review the Enterprise plugins section. To compare plans, refer to the pricing page.