Menu
Important: This documentation is about an older version. It's relevant only to the release noted, many of the features and functions have been updated or replaced. Please view the current version.
Open source
Zendesk integration for Grafana OnCall
The Zendesk integration for Grafana OnCall handles ticket events sent from Zendesk webhooks. The integration provides grouping, auto-acknowledge and auto-resolve logic via customizable alert templates.
Configure Zendesk integration for Grafana OnCall
You must have an Admin role to create integrations in Grafana OnCall.
- In the Integrations tab, click + New integration to receive alerts.
- Select Zendesk from the list of available integrations.
- Follow the instructions in the How to connect window to get your unique integration URL and review next steps.
Grouping, auto-acknowledge and auto-resolve
Grafana OnCall provides grouping, auto-acknowledge and auto-resolve logic for the Zendesk integration:
- Alerts created from ticket events are grouped by ticket ID
- Alert groups are auto-acknowledged when the ticket status is set to “Pending”
- Alert groups are auto-resolved when the ticket status is set to “Solved”
To customize this behaviour, consider modifying alert templates in integration settings.
Was this page helpful?
Related resources from Grafana Labs
60 min
Getting started with Grafana OnCall for on-call management (APAC Timezone)
This webinar goes over initial Grafana OnCall configuration, setting up an on-call management process, grouping, alert rendering, and organizing runbooks.
60 min
Unified alerting and on-call management in Grafana
In this webinar, we’ll demo the Grafana 8 unified alerting system, and introduce Grafana OnCall, our on-call management tool to resolve incidents faster.
60 min
Reducing resolution time (MTTR) with the Grafana LGTM Stack and on-call management
See a demo of Grafana OnCall, and how to correlate your metrics, logs, and traces to reduce your MTTR using Grafana’s “single pane of glass” approach.