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Important: This documentation is about an older version. It's relevant only to the release noted, many of the features and functions have been updated or replaced. Please view the current version.
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Zendesk integration for Grafana OnCall
The Zendesk integration for Grafana OnCall handles ticket events sent from Zendesk webhooks. The integration provides grouping, auto-acknowledge and auto-resolve logic via customizable alert templates.
Configure Zendesk integration for Grafana OnCall
You must have an Admin role to create integrations in Grafana OnCall.
- In the Integrations tab, click + New integration to receive alerts.
- Select Zendesk from the list of available integrations.
- Follow the instructions in the How to connect window to get your unique integration URL and review next steps.
Grouping, auto-acknowledge and auto-resolve
Grafana OnCall provides grouping, auto-acknowledge and auto-resolve logic for the Zendesk integration:
- Alerts created from ticket events are grouped by ticket ID
- Alert groups are auto-acknowledged when the ticket status is set to “Pending”
- Alert groups are auto-resolved when the ticket status is set to “Solved”
To customize this behaviour, consider modifying alert templates in integration settings.
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