Caution
As of 2025-03-11, Grafana OnCall OSS has entered maintenance mode, and will be archived on 2026-03-24. No further feature development will occur; however, we will still provide fixes for critical bugs and for valid CVEs with a CVSS score of 7.0 or higher. For more information, refer to our blog post.
Configure Grafana OnCall OSS
Grafana OnCall OSS provides a platform for alert routing and on-call management. This section covers the configuration options for Grafana OnCall OSS so you can tailor the system to your organization’s specific needs during the maintenance period.
Key configuration
Explore key settings and integrations that allow you to customize your incident management process.
Configure Integrations
Integrate with your tools and alert sources to begin routing alerts with Grafana OnCall OSS.
For detailed information on configuring integrations, refer to the Integrations documentation.
Configure Escalation chains and routes
Escalation chains allow you to customize alert routing to align with your team’s processes and workflows. You have the flexibility to define how and when to escalate to different teams for different alerts.
For information on configuration options, refer to Escalation chains and routes.
Customize alert templates
For detailed information on customizing alert templates, refer to the Jinja2 templating documentation.
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