Notifications for OnCall OSS

Caution

As of 2025-03-11, Grafana OnCall OSS has entered maintenance mode, and will be archived on 2026-03-24. No further feature development will occur; however, we will still provide fixes for critical bugs and for valid CVEs with a CVSS score of 7.0 or higher. For more information, refer to our blog post.

Documentationbreadcrumb arrow OnCallbreadcrumb arrow Managebreadcrumb arrow Notifications
Open source RSS

Notifications for OnCall OSS

Grafana OnCall OSS directly supports the export of alert notifications to some popular messaging applications like Slack and Telegram. You can use Webhook as a personal notification channel and Outgoing webhooks for applications that aren’t directly supported.

Warning

As of March 24, 2026, Cloud Connection features for phone calls, SMS, and push notifications will no longer be supported in Grafana OnCall OSS. Refer to the documentation for phone and SMS and push notifications for alternative setup options.

To learn more about this update, refer to the Maintenance mode notice for Grafana OnCall (OSS)

Configure user notification rules

Notification rules are a configurable set of notification steps that determine how you’re notified of alert in OnCall OSS. Users with the Admin or Editor role are able to receive notifications. Users can verify phone numbers and email addresses in the Users tab of Grafana OnCall OSS.

  • Default notification rules dictate how a user is notified for most escalation thresholds.

  • Important notification rules are labeled in escalation chains. If an escalation event is marked as an important notification, it will bypass Default notification rules settings and notify the user by the method specified.

NOTE: You cannot add users or manage permissions in Grafana OnCall OSS. User settings are found on the organizational level of your Grafana instance in Configuration > Users.

To configure a user’s notification rules:

  1. Navigate to the Users tab of Grafana OnCall OSS and search for or select a user.

  2. Click Edit to the right of a user to open the User Info window.

  3. Verify that there is a valid and verified phone number, along with ChatOps accounts in order to receive notifications via those methods.

  4. Click Add notification step and use the dropdowns to specify the notification method and frequency. Notification steps will be followed in the order they are listed.