What is Grafana OnCall OSS?
Grafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster.
GitHub project
Grafana OnCall overview
Grafana OnCall is an open source on-call management system featuring simpler workflows and interfaces tailored for developers.
Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021. Launched on Grafana Cloud in late 2021 and open sourced in 2022 for users needing self-managed and on-premises deployments, Grafana OnCall provides an on-call management solution that is simple to use, accessible to everyone, and allows engineers to actually sleep well at night knowing that only the relevant notifications will reach them. Grafana Labs uses Grafana OnCall to run its own cloud services.
Grafana Labs is proud to lead the development of the Grafana OnCall project, building first-class support for Grafana OnCall into Grafana, and ensuring Grafana Labs customers receive the Grafana OnCall support and features they need.
Why use Grafana OnCall for on-call management?
How Grafana OnCall works
Detection
Monitoring systems detect an unexpected value for a certain metric, then trigger alerts and send them to Grafana OnCall.
Alert grouping and routing
Grafana OnCall receives the alerts, groups the alerts, and routes them according to configurable alert grouping and escalation steps.
Notification and collaboration
Teams and users are notified of alerts based on configured escalation steps, on-call rotations, and user notification settings.
Remediation
On-call team members are able to take action to quickly diagnose and resolve the problem.
Choose the version that’s best for you
Grafana OnCallOpen source
Easy-to-use on-call management tool.
For users who can’t deploy a cloud-based solution due to security requirements, legal issues around sensitive data, limited connectivity, and other reasons, you can install, administer, and maintain your own instance.
Grafana CloudFree forever
Offered as a fully managed service built on top of the Grafana stack you know and love.
Integration with commercial systems like Datadog, New Relic, Amazon SNS, and more.
Grafana Cloud ProPay as you go
Offered as a fully managed service. You will only be charged for active users on Grafana OnCall during each billing cycle, not for all provisioned users.
Includes all of the features in the Grafana Cloud free tier, plus additional options and 8x5 support.
Built on open source, driven by the community
We’re excited to share our learnings and work with the open source community on this easy-to-use on-call management tool.
