Create a better reliability culture with AI + Grafana Cloud IRM, SLO, and Alerting

How do you build a reliability culture that scales and becomes one that’s proactive, repeatable, and resilient? At Grafana Labs, we believe the answer lies in cultural maturity, enabled by a unified, observability-native IRM platform that connects people, processes, and tools.

In this session Grafana Labs Product Director Devin Cheevers and Senior Software Engineer Sonia Aguilar will share how Grafana Cloud is helping teams move beyond reactive incident response with a unified platform for IRM, SLOs, alerting, and post-incident reviews. To reduce noise, accelerate resolution, and turn incidents into continuous learning opportunities, you’ll see how we’re embedding AI across the incident lifecycle in Grafana Cloud.

• Detect: Alerts now include more observability context via alert enrichment, automatically delivered to Slack and mobile. We’ll show how this – combined with new IRM webhook and workflow features – enables custom, context-rich workflows tailored to your tools and teams.
• Respond: See how the latest AI functionality and deep integration with Grafana transform incident response – surfacing related incidents, graphs, logs, and even recommended actions, keeping humans in control while reducing cognitive load.
• Learn: Post-incident reviews are no longer a chore with Service Center, which automates tagging, connects themes, and turns scattered incident notes into operational excellence reviews, all in one place.

This is IRM reimagined for an AI-native world and built directly into your observability stack, not bolted on. Join us to learn how the right systems and cultural mindset can transform how your teams build and operate reliable software.