Capabilities |  |  |
|---|---|---|
Resolve where your signals live | Keep on-call, routing, and incidents inside Grafana Cloud IRM so a page opens beside your dashboards, logs, and traces. Send an incident or alert to Grafana Assistant for AI-powered investigation, then post the findings back to the incident timeline. Learn more | Chase context across tools after the page lands. An incident opens in a separate console, then troubleshooting usually means pivoting back to your monitoring, logs, and traces to rebuild the story across tabs and handoffs |
Open by default (OTel & Prometheus) | Deploy your Grafana Alloy collector (100% OTLP, Prometheus pipelines), ingest signals once, then route them into alerting, on-call, and incident workflows so response starts with context. Learn more | Trigger incidents from your OpenTelemetry-based monitoring, but rely on those tools to collect metrics, logs, and traces—PagerDuty isn’t the telemetry store. |
Predictable IRM cost | Bill by monthly active IRM users (people on your schedules/escalations or taking IRM actions) so cost tracks to who actually responds. Learn more | License your responders by seat and bolt on extras (e.g., Runbook Automation, AIOps) so spend follows headcount and add-ons as teams scale. |
Page to fix in one view | Open your alert beside dashboards/logs/traces in an incident workspace and cut noise with grouped notifications for the first responder. Learn more | Mobilize your responders and run automations, then pivot to external dashboards/tools for investigation through integrations. |
Works with your stack | Pull in signals from the monitoring you already run, then sync incident work into Slack, Jira, ServiceNow, and GitHub so the tools your teams live in stay aligned. ServiceNow sync is bidirectional, and GitHub issues stay in sync with incident details, while the incident timeline stays in Grafana. Learn more | Route events from 700+ tools into paging, then coordinate tickets and comms across separate systems as the incident evolves. That split workflow creates handoffs where context and status can drift. |
Guided investigations with AI | Utilize the Knowledge Graph for contextual, automated root-cause analysis and Grafana Assistant Investigations to correlate metrics, logs, traces, and profiles within your workspace. Learn more -> | Purchase PagerDuty AIOps to reduce noise and orchestrate events across your services. |
Switch fast, keep control | Define your on-call schedules, escalations, routes, and integrations as code with the Grafana Terraform provider, then follow the PagerDuty-specific migration path to cut over service-by-service without breaking paging. Keep changes reviewable in git, and keep coverage intact while you switch. Learn more -> | Operate today with APIs/Terraform, but expect manual mapping when moving configurations to a new target. |
PagerDuty vs Grafana Cloud
Fix incidents faster where your signals live
Respond to incidents right next to your dashboards, logs, and traces — no context-switching or vendor lock-in, just open standards like OTLP/PromQL and pricing based on active responders, not seats.
スタートアップからフォーチュン500まで、誰からも信頼されています。
Looking for the PagerDuty plugin? Monitor PagerDuty data within Grafana.
Visit plugin pageWhy teams choose Grafana Cloud over PagerDuty
You shouldn’t have to jump between tools during an incident. With on-call management and automated investigations alongside your telemetry, engineers move from reactive firefighting to fast, evidence-driven resolution.
Pay for responders, not seats
Align your IRM spend to who actually responds: Grafana bills by monthly active IRM users, while PagerDuty prices per seat and layers paid modules as you scale.
“Prezi calculated tens of thousands of dollars per year in savings by switching from PagerDuty to Grafana IRM, with comparable functionality.”
Shorten the page-to-fix loop
Manage incidents alongside your dashboards, logs, and traces in Grafana Cloud IRM so responders stay in one place, and group alert notifications so related alerts batch into fewer messages instead of flooding on-call during an incident.
“Observability is about knowing what’s really meaningful in the data so that you can eliminate noise … It’s about being able to correlate and proactively drive towards actionable insights rather than just reacting to every alert.”
Migrate from PagerDuty in weeks, not quarters
Automate your PagerDuty migration with our open-source IRM migrator tools, or hand it off to Grafana Professional Services, then run co-exist → cutover and switch services one at a time without losing paging coverage.
Instrument once and alert with context
Keep your OpenTelemetry/Prometheus setup and let Grafana run telemetry and incident response together in one place, so every page opens next to your dashboards, logs, and traces. PagerDuty waits for other tools to send an alert and doesn't show the data that caused it.
“We eliminated closed-source agents and standardized on OpenTelemetry and Micrometer, so we control the data, avoid lock-in, and can change again if we need to.”
Grafana Labs: オブザーバビリティプラットフォームのための2025年Gartner® Magic Quadrant™でのリーダー
ガートナーは、実行能力とビジョンの完全性に基づいて20社のベンダーを評価し、Grafana Labsはビジョンの完全性で最も遠くに位置付けられました。
Gartner®、オブザーバビリティプラットフォーム向けのマジック・クアドラント™、著：Gregg Siegfried、Matt Crossley、Padraig Byrne、Andre Bridges、Martin Caren、2025年7月7日
ガートナーおよびマジック・クアドラントは、Gartner, Inc.および/またはその関連会社の商標です。
ガートナーは、その出版物に描かれている企業、ベンダー、製品、サービスを支持せず、また、最高評価またはその他の指定を受けたベンダーのみを選択するよう技術ユーザーに助言することはありません。ガートナーの出版物は、ガートナーのビジネスとテクノロジーのインサイト組織の意見で構成されており、事実の陳述として解釈すべきではありません。ガートナーは、この出版物に関していかなる保証も否認します。商品性または特定の目的への適合性に関するいかなる保証も含め、明示または暗示のいかなる保証も否認します。
このグラフィックは、ガートナー社によってより大きな調査文書の一部として発表されたものであり、文書全体の文脈で評価されるべきです。ガートナーの文書は、Grafana Labsにリクエストすると入手できます。
Scope & identify
Align on a migration timeline
Set and agree on key outcomes
Identify potential blockers early
Build open communication channels
Define & design
Define observability requirements
Catalogue existing observability assets
Develop a migration blueprint
Design Grafana best practices for your organization
Ready to try Grafana?
Whether you’re trying to cut costs, simplify your stack, or just get more out of your telemetry, Grafana Cloud can help.
