Terms of Service
Terms of Service
Last Updated: July 10, 2026
These Grafana Labs Terms of Service (“Terms”) are a legal agreement between you (“You” or “Your”) and Grafana Labs and its affiliated companies (“We” or “Grafana” or “Grafana Labs”). They govern your access to and use of grafana.com (the “Site”) and any other Grafana Labs websites or services that link to these Terms, including services and offerings made available through those websites and services (together, the “Service”).
By using or accessing the Service or any Content provided through it, you agree to follow and be bound by the terms and conditions in these Terms. If you do not agree to these Terms, do not use the Site or any of its Content.
Important Notice about Disputes: THESE TERMS EXPLAIN HOW LEGAL CLAIMS BETWEEN YOU AND US ARE HANDLED (SEE DISPUTE RESOLUTION SECTION BELOW), INCLUDING AN AGREEMENT AND OBLIGATION TO ARBITRATE DISPUTES, WHICH WILL, SUBJECT TO LIMITED EXCEPTIONS, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING ARBITRATION, UNLESS YOU OPT-OUT IN ACCORDANCE WITH INSTRUCTIONS OUTLINED IN THE SECTION. UNLESS YOU OPT-OUT OF ARBITRATION: (A) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST US ON AN INDIVIDUAL BASIS, NOT AS PART OF ANY CLASS ACTION OR PROCEEDING, AND (B) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS.
1. Master Service Agreements and Terms Applicable to Specific Areas of the Service Take Precedence
Some areas of the Service may have additional rules, guidelines, license agreements, user agreements or other terms and conditions such as those available at https://grafana.com/legal/ (“Additional Terms”) that apply to your access to or use of that area of the Service or the applicable Content.
1.1 For example, access to and use of Grafana Labs’ proprietary Software, including with a free trial, is governed by the terms of our Master Services Agreement (MSA) or other applicable written license agreement mutually agreed between us and our customers, where applicable. Another example is if you access Software through the Service, the license applicable at download will apply. These Terms apply to your Services for activities not covered by such agreements. If there is a conflict or inconsistency between these Terms and any Additional Terms for a specific area of the Service, the applicable Additional Terms will have precedence with respect to your access and use of that area of the Service.
1.2 If there are no Additional Terms that apply to your access to or use of the Service, these Terms will govern your use of the Service, including with respect to disclaimers and limitations of liability, and Grafana Labs’ right to suspend and/or terminate your access to or use of the Service and/or Content.
2. Privacy
The Privacy Policy is part of and is governed by these Terms and by agreeing to these Terms, you accept the terms of the Privacy Policy and that we may process information collected in accordance with its terms. You are responsible for any consent and notices to permit (1) your use and receipt of the Services, and (2) Grafana Labs’ accessing, storing and processing of data provided by you for the Service(s).
3. Eligibility, Your Representation When Using the Service
By using the Service, you represent that: (1) the information you provide is truthful and accurate; (2) your use of the Service follows all applicable laws or regulations; and (3) you are of sufficient legal age and legal capacity to legally agree to these Terms. If you are using the Service for a corporation, organization or entity, you represent and warrant that you (1) you have read and understand these Terms, (2) have full legal authority to agree to these Terms on behalf of the applicable entity and (3) you agree, on behalf of the applicable entity, to bind the applicable entity to these Terms. In these Terms, “you” means both you personally and the applicable entity, jointly and severally.
4. Changes to Terms
We may update these Terms at any time by posting an updated version on the Grafana Labs website. Changes take effect on the first day of the calendar month following the month in which they were first posted. If changes are material, we will provide advance notice where legally required. You must keep a current email address with us. If you do not agree to the changes, stop using the Service before the new Terms take effect. If you keep using the Service after the new Terms take effect, that means you accept and agree to the updated Terms.
5. User Accounts
In order to access and use the Grafana Labs’ proprietary Software, you will be required to register to use the Service and create a user account. If you sign up to become a registered user of the Service, you agree: (1) to provide true, accurate, current and complete information about yourself as prompted by the Service’s registration process; and (2) to maintain and promptly update such registration data to keep it true, accurate, current and complete. Promptly notify us of any unauthorized access.
6. Use of Software
Your use of our Software is subject to all applicable Additional Terms that accompany or are included with the applicable Software including at www.grafana.com/legal.
7. Use of Materials
Subject to any additional rights or obligations granted or created pursuant to any applicable Additional Terms, you may download, store, display on your computer, view, and print materials that we published on the Service or make available for download through the Service, solely for your personal non-consumer use and/or internal business operations in compliance with applicable law.
8. Use of Community Services
Subject to any additional rights or obligations granted or created pursuant to any applicable Additional Terms, you may access and use the Community Services solely for your personal use and/or internal business operations, as applicable. Community Services are provided as a convenience to users of the Service and the Software and Grafana Labs is not obligated to provide any technical support for, or participate in, Community Services. While Community Services may include information regarding Grafana Labs products and services, including information from Grafana Labs employees, they are not an official customer support channel for Grafana Labs.
9. Your Obligations and Use Restrictions
You will not engage in, assist, or encourage others to engage in any activity that:
Misuse. Use the Service for (a) any unauthorized purpose including unauthorized framing, pen testing, performing any security testing, load testing, simulation of, or linking to, the Service without our express written consent, (b) access or use the Service to obtain information to build a similar or competitive website, application or service, (c) use the Service to train, fine-tune, or distill competing products or services, (d) use a Service to develop or improve a similar product or service, (e) reverse engineer, resell, or duplicate the Service, or (d) support any third party’s attempt at any of the conduct restricted.
Security and Conduct. Interfere with, disrupt, circumvent, or create an undue burden on the Service or the networks or services connected to the Service, including without limitation, hacking into the Service, avoiding, impairing, or otherwise attempting to circumvent any security or technological measure used to protect the Service or Grafana Labs;
transmit any virus, other computer instruction, or technological means intended to, or that may, disrupt, damage, or interfere with the use of computers or related systems;
engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect or access data from the Service or otherwise interact with us, including from any user of the Service, or use any means to scrape, index, data mine, or crawl any part of the Service including information from the Site;
participate in any fraudulent or illegal activity or activity violating our terms, including phishing, money laundering, reserve engineering, harassment or fraud;
Monitor, track, gather, publish or analyze the availability, performance, features or functionality for benchmarking, competitive, or comparative purposes;
decompile, disassemble, modify, translate, adapt, reverse engineer, create derivative works from or sublicense the Service, or any portion thereof; or
circumvent, disable or otherwise interfere with security related features of the Service or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Service or the Content on the Service.
Privacy and Misrepresentation. Impersonate any person or entity (or affiliation with), provide false or misleading identification or address information, or invade the privacy of any person or entity;
Financial Arrangements. Post on the Service any unsolicited or unauthorized advertising, promotional materials, solicitation materials, franchise, pyramid scheme, “club membership,” distributorship or sales representative agency arrangement or other business opportunity which requires an up-front or periodic payment, pays commissions, or requires recruitment of other members, sub-distributors or sub-agents;
Rights of Others. Violate our or any other person’s privacy rights, publicity rights, intellectual property rights (including without limitation copyrights) or contract rights;
You agree to only use the Service as authorized by these Terms or another legally executed agreement with us:
You may only use another individual’s personal information as necessary to facilitate a transaction regarding the Service as authorized by these Terms.
Do not use the Service or communication tools or personal information to send commercial messages without the express consent of the individual whose personal information the activity is about.
You may use content made available through the Service solely as necessary to enable your use of the Service as allowed by the Terms.
Do not use content unless you have the express permission from the content owner or the use is authorized by us in these Terms or another agreement you have with us.
Do not use, copy, display, mirror or frame the Service, content on the Service, any content or any page layout or design without our consent.
You must abide with your legal obligations:
Understand and follow the laws that apply to you, including privacy, data protection, and export or sanction laws.
If you give us someone else’s personal information, you (1) must do so in compliance with applicable law, (2) must be authorized to do so, and 3) authorize us to process that information pursuant to our Privacy Policy
Read and follow our terms and agreements at www.grafana.com/legal.
Do not use the name, logo, branding, or trademarks of Grafana Labs or others without permission, and only as set forth in our Trademark Policy.
Only use our services, website and content for professional use only, and not for consumer purposes.
10. User Content
10.1 Rules Governing User Content. You are solely responsible for all media, works, content, information, data, text, graphics, messages or other materials that you upload, download, share, email, post, publish, transmit or otherwise provide in connection with the Service (“User Content”). You acknowledge and agree that you shall have the sole responsibility for the legality, reliability, integrity, accuracy and quality of all of your User Content. With respect to your User Content, you represent and warrant that you will not use any User Content that:
infringes any intellectual property or other proprietary rights of any party;
you do not have a right to use under any law or under contractual or fiduciary relationships;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
poses or creates a privacy or security risk to any person;
constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “pyramid schemes,” “contests,” “sweepstakes,” or any other form of such solicitation;
is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable;
Includes any sensitive data, sensitive personal data, protected health information, special categories of data; or
which restricts or inhibits any other person from using or enjoying the Service, or which may expose Grafana Labs, the Service, or its users to any harm or liability of any type.
10.2 Rights in User Content.
Ownership of User Content. We do not claim any ownership rights in your User Content. You retain any and all rights you may have in your User Content, including any intellectual property rights or other proprietary rights associated with your User Content, subject to the license you grant to us to User Content in this section.
License to User Content. By providing User Content in connection with the Service, you grant us a non-exclusive, fully-paid, royalty-free, and worldwide right and license to use, publicly perform, publicly display, reproduce, disseminate, and distribute the User Content as necessary to provide the Service to you and otherwise fulfill our obligations in connection with the Service.
Feedback. You may, but are not required to, provide ideas, suggestions, requests, recommendations or feedback to us about the Service (“Feedback”). If you provide us with any Feedback, we will own all right, title, and interest in and to the Feedback. You hereby irrevocably transfer and assign, and agree to assign, to Grafana Labs all right, title, and interest in and to the Feedback. If for any reason such assignment is ineffective, you hereby grant Grafana Labs a non-exclusive, perpetual, irrevocable, fully-paid, royalty-free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit the applicable Feedback without restriction.
11. DMCA and Intellectual Property Infringement Policy
11.1 DMCA Notifications. We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please send a notification (a “DMCA Notification”) with the information described in the DMCA Notification Requirements with the subject “DMCA Notification” to legal@grafana.com.
11.2 DMCA Notification Requirements. All DMCA Notifications must include the following:
A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of the works at that site.
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material (such as a URL for the webpage for where the material is posted).
Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and email address.
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement that the information set forth in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Under Section 512(f) of the Digital Millennium Copyright Act you may be held liable for damages and attorneys’ fees for material misrepresentations in a DMCA Notification.
12. Our Intellectual Property Rights
12.1 Ownership of the Service. Although we give you permission to use our services, we retain any intellectual property rights we have in the services. This includes all right, title, and interest in and to: (A) the Service and all related intellectual property (“Company IP”); and (B) our trademarks, service marks, logos, and brand elements (“Marks”). The Service, Company IP, and Marks are each protected under U.S. and international laws. We reserve all rights in and to the Service, the Company IP and the Marks. With respect to the use of our Marks, see our Trademark Policy.
12.2 License to Use the Service. Subject to any additional rights or obligations granted or created pursuant to any applicable Additional Terms, you are granted a non-exclusive, non-transferable license to use the Service for your personal use and/or internal business operations, as applicable. No additional implied rights are granted beyond those specifically set forth in these Terms, any applicable Additional Terms, or otherwise in a written agreement signed by an authorized representative of Grafana Labs.
13. Our Management of the Service; Termination
13.1 Our Right to Manage the Service. We reserve the right, but do not undertake the obligation to: (A) monitor or review the Service for violations of these Terms and for compliance with our policies; (B) report to law enforcement authorities and/or take legal action against anyone who violates these Terms or applicable law; (C) refuse, restrict access to or the availability of, or remove, delete, edit or disable (to the extent technologically feasible) any User Content or any portion thereof; (D) manage the Service in a manner designed to protect our, our users’, and third parties’ rights and property or to facilitate the proper functioning of the Service; and/or (E) terminate or block your use of the Service for violating these Terms.
13.2 Our Right to Terminate Users. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OR ANY REMEDY WE MAY HAVE UNDER LAW OR IN EQUITY, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION, AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICE TO ANY PERSON, AND TERMINATE ANY USER ACCOUNT, FOR ANY REASON OR FOR NO REASON AT ALL, INCLUDING WITHOUT LIMITATION FOR BREACH OF THESE TERMS OR ANY ADDITIONAL TERMS, OR VIOLATION OF ANY APPLICABLE LAW OR REGULATION.
14. Third Party Services
The Service may contain links to services operated by third parties, such as third party social media services (“Third Party Sites”); however, we do not own or operate the Third Party Sites, and we have not reviewed, and cannot review, all of the material, including products or services, made available through Third Party Sites. The availability of these links on the Service does not represent, warrant or imply that we endorse any Third Party Sites or any materials, opinions, products or services available on them. Third party materials accessed through or used by means of the Third Party Sites may also be protected by copyright and other intellectual property laws. THESE TERMS DO NOT APPLY TO THIRD PARTY SITES.
15. Disclaimers
TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, AND WE AND OUR LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE AND USAGE OF TRADE. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK. FURTHERMORE, WE AND OUR LICENSORS DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THAT SOFTWARE AVAILABLE FOR DOWNLOAD THROUGH THE SERVICE WILL BE ERROR FREE OR FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. ANY CONTENT OR USER CONTENT OBTAINED THROUGH THE USE OF THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ANY SUCH CONTENT OR USER CONTENT. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT OR USER CONTENT.
TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES WILL WE OR ANY OF OUR OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, SUPPLIERS, SERVICE PROVIDERS, AGENTS, AND REPRESENTATIVES BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING PERSONAL INJURY OR DEATH, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, OR RESULTING FROM ANY CONTENT OR USER CONTENT PROVIDED THROUGH THE SERVICE.
16. Limitation on Liability
TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL WE AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, SUPPLIERS, SERVICE PROVIDERS, AGENTS, OR REPRESENTATIVES BE LIABLE FOR ANY CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, THOSE RELATING TO LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON CONTRACT, WARRANTY, PRODUCT LIABILITY, TORT OR OTHER LEGAL THEORY AND EVEN IF WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THESE TERMS, OUR LIABILITY TO YOU ARISING FROM THESE TERMS, OR THE USE OF OR INABILITY TO USE THE SERVICE WILL AT ALL TIMES BE LIMITED TO THE AMOUNTS PAID BY YOU TO US FOR ACCESS TO AND USE OF THE SERVICE, IF ANY.
17. Exclusive Remedy
Subject to any applicable Additional Terms, if you are dissatisfied with the Service, your sole and exclusive remedy is to stop using the Service.
18. Indemnity
You agree to indemnify and hold Grafana Labs, its affiliates, and its and their respective officers, directors, employees, licensors, suppliers, service providers, agents, and representatives harmless from any and all losses, damages, awards, expenses (including reasonable attorneys' fees), rights, claims, actions of any kind and injury (including death) arising out of any third party claims relating to your use of the Service, your violation of these Terms or any Additional Terms, or your violation of any rights of any third party.
19. United States Dispute Resolution and Arbitration Agreement
READ THIS SECTION CAREFULLY. IT MAY AFFECT YOUR RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT OR PURSUE CLAIMS IN A CLASS OR REPRESENTATIVE CAPACITY.
This section does not apply to action(s) under the Additional Terms.
19.1 Initial Dispute Resolution. First, try to work it out. Most issues can be resolved by talking with your sales rep. Before either side can start a lawsuit or arbitration, both parties must try in good faith to resolve the problem through direct discussion. You can contact us at the details below for any legal concerns about your use of the Service.
19.2 Agreement to Binding Arbitration. If we can’t resolve a dispute within 30 days of trying to work it out informally, either side can start binding arbitration. This means the dispute will be decided by an independent arbitrator, not a court, and the decision will be final and binding. The arbitration will be run confidentially by the American Arbitration Association (“AAA”) under its Arbitration Rules. The arbitrator, and not the court, has the power to decide all issues related to this agreement and can award the same remedies a court could. The decision can be enforced in court. The arbitrator’s award will be final and binding and may be entered as a judgment in any court of competent jurisdiction, subject to review in accordance with applicable statutes governing arbitration awards. The interpretation and enforcement of this agreement will be governed by the Federal Arbitration Act.
YOU UNDERSTAND THAT, ABSENT THIS MANDATORY PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. IN SOME INSTANCES, THE COSTS OF ARBITRATION COULD EXCEED THE COSTS OF LITIGATION AND THE RIGHT TO DISCOVERY MAY BE MORE LIMITED IN ARBITRATION THAN IN COURT.
19.3 Class Action and Class Arbitration Waiver. Any arbitration will be just between you and us - not part of a class action. You waive their right to file a class action or seek relief on a class basis. Although no disputes may proceed as part of a class arbitration, you and we agree that the AAA may combine your individual case with others if they have similar issues at the request of any party. The arbitrator of the earliest case will decide how the cases are handled. Any disputes about whether an arbitration claim should be consolidated with others, or which arbitrator should hear any consolidated matter, will be resolved by the AAA.
If any court or arbitrator decides that the class action and class arbitration waiver in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provision above in section 19.2 will be deemed null and void in its entirety and we will be deemed to have not agreed to arbitrate disputes.
19.4 Fees. Each side will be responsible for its own arbitration fees set by AAA. You will not be required to pay fees and costs incurred by us if you do not prevail in arbitration. For any arbitration where your total damage claims, exclusive of attorney fees and expert witness fees, are $5,000.00 or less, the arbitrator may, if you prevail, award your reasonable attorney fees, expert witness fees and costs as part of any award, unless the total damages awarded are less than the amount of a settlement offered by us during the initial dispute resolution outlined above in section 19.1.
If multiple individual arbitration proceedings are consolidated pursuant to section 19.3, AAA and the arbitrator may treat the consolidated proceedings as one arbitration for purposes of assessing AAA fees and the arbitrator’s compensation, and you consent and agree not to object to any reduction or elimination of AAA fees or arbitrator compensation.
19.5 Exception - Small Claims Court Claims. Notwithstanding our agreement to resolve all disputes through arbitration, either party may seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction and on an individual (non-class) basis only. If a party initiates an arbitration asserting a claim that falls within the jurisdiction of the small claims court, the other party may, at its discretion, require that the arbitration demand be withdrawn and that the claim be filed in the small claims court.
19.6 Exclusive Venue for Litigation. To the extent that the arbitration provisions in section 19.2 do not apply, any litigation will be filed exclusively in state or federal courts outlined in the Venue section in these Terms (except for small claims court actions). The parties expressly consent to exclusive jurisdiction in such location for any litigation other than small claims court actions.
20. Governing Law; Venue
Governing Law; Venue. These Terms are governed by the laws applicable to and courts having jurisdiction over any dispute or lawsuit arising out of or in connection with this Agreement is dependent on where you are domiciled.
Each party agrees to the applicable governing law without regard to choice or conflicts of law rules, and to the exclusive jurisdiction of the applicable courts, each as set forth above. The parties specifically disclaim the application of the UN Convention on Contracts for the International Sale of Goods to the interpretation or enforcement of this Agreement.
21. Export Restrictions / Legal Compliance
You may not access, download, use or export the Service, or the Content provided on or through the Service, in violation of U.S. export laws or regulations, or in violation of any other applicable laws or regulations. You agree to comply with all export laws, restrictions and regulations of any United States or applicable agency or authority, and to not directly or indirectly provide or otherwise make available any services and products of Grafana Labs in violation of any applicable restrictions, laws or regulations, including, without limitation, laws, restrictions or regulations pertaining to the development, design, manufacture or production of nuclear, chemical or biological weapons or missile technology. As applicable, you shall obtain and bear all expenses related to any necessary licenses, authorizations, and/or exemptions with respect to your own use of the Services of Grafana Labs outside of the U.S. Neither the services or products of Grafana Labs nor the underlying information or technology may be downloaded or otherwise provided or made available, either directly or indirectly, into any country subject to U.S. trade sanctions (Supplement No. 1 to Part 740, Export Administration Regulations, Country Group E:1), to individuals or entities controlled by these countries, or to nationals or residents of these countries other than nationals who are lawfully admitted permanent residents of countries not subject to these sanctions. By agreeing to these Terms, you agree to the foregoing and represent and warrant that you are not located in, under the control of, or a national or resident of any country or on any applicable list.
22. Entire Agreement
These Terms and the Additional Terms, as applicable, constitute the entire agreement between you and Grafana Labs with respect to the subject matter of these Terms, and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms.
Unless specified otherwise, any notices or other communications to you permitted or required under this agreement, will be provided electronically and given by us via email, web or app notification, or any other contact method we enable and you provide.
23. Waiver; Severability
Grafana Labs’ failure to enforce a provision is not a waiver of its right to do so later. Subject to the section on Dispute Resolution and Arbitration in these Terms, if a provision of these Terms is found unenforceable or illegal, the remaining provisions will remain in full effect and an enforceable term will be substituted reflecting the intent of the unenforceable language as closely as possible.
24. Assignment
You may not assign, delegate, or transfer any of your rights under these Terms, and any such attempt will be void. We may without restriction, assign, transfer or delegate this agreement and any rights and obligations hereunder, at our sole discretion, with 30 days prior notice where required.
25. Change of Control
If a party experiences a change of control other than as part of an internal restructuring or reorganization (for example, through a stock purchase or sale, merger, or other form of corporate transaction), that party will give written notice to the other party within 30 days after the change of control.
26. Force Majeure
Neither party will be liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, terrorism, riots, or war.
27. Subcontracting
We may subcontract obligations under this Agreement.
Exhibit A — Definitions
“Software” means open source and proprietary software and software as a service offerings and plugins.
“Materials” means web pages, dashboards, data, text, images, graphics, and documents such as product data sheets and documentation.
“Community Services” means forums, discussion groups, chat areas, bulletin boards, blogs, chat and e-mail functions, and other services in connection with which you can upload, download, share, email, post, publish, transmit or otherwise access or make available data, information, content, or other materials.
“Content” means the Software, Materials, Community Services, and other information, content and services provided by Grafana Labs through the Service.
Terms of Service
Last Updated: December 8, 2023
Use of Grafana Labs’ website, platform, or other online properties is governed by these Terms of Service. To the extent you provide any personally identifiable information while using the website, Grafana Labs’ usage of such information is also governed by the Privacy Policy.
In addition to providing open source and proprietary software, Grafana Labs provides a platform and an official catalog for the Grafana community to create and share a wide range of plugins (data sources, panels, apps) and dashboards, covering a wide range of interests.
If you are looking for licensing terms for your usage of Grafana Labs’ proprietary software, the governing terms for such usage is the Master Services Agreement.
We believe that everyone should have the power to create and share plugins with minimal limits or restrictions. The key word in the preceding paragraph is minimal; in order to protect the experience and safety of our users, some “house rules” are required.
Using plugins
Plugins can be easily installed into your existing Grafana installation.
When you enable certain plugins that require an external account, you may be required to register or configure a third party account. Such accounts are subject to their own policies and we make no guarantees about any third party accounts.
When you install third party plugins that are not provided by or written by us, you are installing third party software on top of your Grafana installation. We make no guarantees about any plugin.
Publishing Plugins
Please review our Plugins Policy if you are interested in publishing a plugin.
Trademarks
Using a company, business or product name, logo, or other trademark-protected materials in a manner that may mislead or confuse others with regard to its brand or business affiliation may be considered a trademark policy violation.
Please review our Trademark Policy for further guidance.
User and Organization Names
User and organizational names are provided on a first-come, first-served basis. We expect that your user/organization will immediately use your account, and we reserve the right to rename or remove inactive accounts at our discretion. We will not remove or rename any active account unless it is in violation of this policy.
Your username is your personal identity. It should either be a short form of your real name, or an alias or nickname that you use. All usernames are globally unique. Unless authorized, you should not use a trademarked name as your username.
If you are a personal user, you do not need to create an organization. If you do create an organization, you should not use the name of an organization that you are not representing.
Attempting to sell, buy, or solicit other forms of payment or benefits in exchange for user and organizational names is expressly prohibited and may result in permanent suspension.
Use of Data
In addition to handling personally identifiable information in accordance with our Privacy Policy, we collect usage statistics and information about user behavior from your interactions with our website and other online properties. The information we collect is used to improve the content of our online properties, software, and other services.
Cookie Policy
Grafana.com uses strictly necessary session cookies only to ensure the proper functioning of the site when logged into your account.
Additional Cookies and Data Sharing With Third Parties
We work with third-party service providers who support us in customer management and marketing campaigns.
We use the following service providers:
Google Analytics - We use this service to track the performance of our website content. The tracking is aggregated and therefore anonymous.
Facebook - We use the Facebook Pixel to track the success of an ongoing marketing campaign on Facebook.
LinkedIn - We use a LinkedIn cookie to track the success of an ongoing marketing campaign on LinkedIn.
Autopilot - We use Autopilot as part of our customer management.
Clearbit - This service enriches collected information to give us a better understanding of our customer base.
VWO - This service tracks the performance of our website content and allows us to do A/B testing of new content.
Hotjar - This service tracks usage of our website content.
Some of these providers provide opt-out mechanisms on their websites:
Google Opt-out page - https://adssettings.google.com
Facebook Opt-out page - https://www.facebook.com/help/568137493302217
LinkedIn Opt-out page - https://www.linkedin.com/help/linkedin/answer/62931/manage-advertising-preferences
Hotjar Opt-out page - https://www.hotjar.com/legal/compliance/opt-out