Commercial Support

Our commercials support options provide direct access to core members of the Grafana team; working together to help you solve any Grafana issue quickly. And with unlimited incidents available, we are here to ensure success with your Grafana projects. Combine fast responses with enterprise-grade SLAs and you've got a winning combination.


Support
Complete Flexibility
Complete Flexibility

Cloud-native? Server hugger? Choose to self-host your deployment, or spin up a Hosted Grafana at no additional cost. Your subscription has you covered, no matter what.

Premium Plugins
Premium Plugins

All subscriptions include access to our Premium Plugins. Connect Grafana natively to commercial data sources like Splunk, Vertica, New Relic, and more.

Unlimited Expert Support
Unlimited Expert Support

Get escalated access to the core Grafana team. Unlimited incidents are always available. We’ll work with you and your team to solve any Grafana issue quickly.

BASICPROFESSIONALENTERPRISE
Next business day4 hours2 hours
2080Unlimited
1x Hosted Grafana
1x Hosted Grafana or
1x On-Prem Grafana
Unlimited
$1,200 /yearAdditional Users $5/mo
billed annually
Let's talk Basic
$9,600 /yearAdditional Users $10/mo
billed annually
Let's chat Pro
Contact UsA custom quote built for you.
Let's speak Enterprise
NOTE: The scope of normal support is related to the correct operation of the Grafana software only. Extended trouble-shooting of Data Sources, specific queries, or any external software or component may require a separate scope of engagement.