Flexible on-call management customized for your team’s needs
OnCall, which is part of the Grafana Cloud IRM app, is the configurable on-call tool that’s ideal for distributed teams. Increase coverage, reduce toil, and ensure complete connectivity while seamlessly integrating with your observability stack.
Get the right context at the right moment
Context-rich notifications surface the metrics, logs, and related signals you need to decide quickly and coordinate an effective response
Respond faster with clear, built-in workflows
Automatically notify the right engineers, communicate in your team’s preferred channels, and trigger remediation with webhooks and integrations
Ensure 24/7 coverage without burnout
Easily manage rotations and swap shifts to maintain round-the-clock response while protecting your team’s work-life balance. No missed critical alerts, no missed family moments
Trusted by everyone from startups to the Fortune 500
Customize and automate notifications
Choose from pre-built templates or create your own to route different types of notifications to specific teams or channels.
Ensure the right engineers respond to issues with intelligent notification workflows and escalation chains
Design multi-step escalation processes to ensure critical alerts always reach the best person, even if the primary contact is unavailable
Keep everyone in the loop
Deliver notifications via a wide range of platforms including Slack, Microsoft Teams, Telegram, SMS, phone calls, and email.
Customize notification content and format for each channel to optimize readability and urgency.
Enable responders to acknowledge, resolve, or escalate incidents directly from notification interfaces.
Facilitate team collaboration through integrated chat functionality in supported platforms.
Set sensible on-call scheduling
Manage schedules via web UI, Terraform, or iCal.
Seamlessly integrate with Google Calendar for automatic updates related to shift swaps and out of office events.
Plan ahead more easily with support for schedule rotations, layers, time zones, and working hours.
Utilize powerful override functionality for ad hoc schedule adjustments.
Easily connect all your incident response tools and telemetry
Extend incident workflows with a wide array of observability, ITSM, and communication tools:
Messaging and collaboration: Slack, Microsoft Teams, Telegram, and more.
Observability and alerting: Prometheus, Grafana, Zabbix, AWS, and others.
ITSM and project management: Jira, ServiceNow, and Zendesk, plus customizable webhooks.
Incident response and management on the go
Stay in control from anywhere with personalized alerts that override “do not disturb” for critical incidents, so you never miss what matters most.
Keep on-call schedules at your fingertips with real-time visibility into rotations, upcoming shifts, team availability, and easy shift swaps.
Take action on incidents the moment they happen by acknowledging, responding to, or escalating directly from your mobile device.
Make faster, better decisions with full incident context on demand so you can triage confidently and keep systems running smoothly.
No credit card required
Limited to 3 active IRM users per month
Community support
Pay as you go above the Free tier
3 active IRM users per month then pay as you go
8×5 email support
Scalable unit price based on annual commit
Premium support
Observability Architect
Deployment flexibility (Public Cloud, Federal Cloud, or Bring Your Own Cloud)
Why choose Grafana Cloud
Open & unified platform
OpenTelemetry-native observability and no lock-in, with out-of-the-box solutions like Kubernetes Monitoring, Application Observability, Grafana SLO, and RUM delivered in one unified experience.
Cost efficiency
Optimize costs without sacrificing insight with Adaptive Telemetry, which filters out unused data so your budget goes toward what actually drives value. Pair with cost management tools that help you monitor, control, and tune spend.
AI & automation
Grafana Assistant powers agentic workflows, prebuilt dashboards, intelligent filters, and customized alerts—surfacing the data you need for faster, more efficient incident response.
Welcome to
The open observability cloud
Built on open source, open standards, and open ecosystems
