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Accelerate incident response with AI Investigations

Investigate production incidents faster with AI-powered root cause analysis. Grafana Cloud's Investigations analyzes telemetry, forms hypotheses, follows evidence across your observability data, and helps your team resolve incidents with confidence.

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Find root cause faster

Automatically investigate metrics, logs, traces, deployments, and alerts to identify likely causes

Follow evidence, not guesswork

AI forms and tests hypotheses, proving or disproving each one with production telemetry

Keep engineers in control

Guide investigations yourself or let Grafana Assistant investigate independently and review the findings

Trusted by everyone from startups to the Fortune 500

Why use Invesigations in Grafana Cloud?

Every incident begins with uncertainty. Grafana Cloud's Investigations uses AI to help teams move from symptoms to root cause by automatically exploring production telemetry, correlating signals, and documenting findings, so engineers spend less time searching and more time resolving issues.

Resolve incidents faster

  • Automatically investigate production telemetry across metrics, logs, traces, alerts, and deployments.

  • Correlate signals across your observability stack to quickly narrow the search space.

  • Reduce manual investigation time by surfacing likely causes instead of requiring engineers to search dashboards individually.

Follow evidence with AI-powered investigations

  • Generate and test hypotheses automatically using production telemetry.

  • Prove or eliminate possible root causes before escalating incidents.

  • Understand how conclusions were reached with transparent investigation reports and supporting evidence.

Collaborate without slowing down

  • Work alongside Grafana Assistant by steering investigations or letting them complete autonomously.

  • Share investigation reports with teammates instead of recreating findings in documents or Slack.

  • Preserve context so every engineer starts with the evidence already collected.

Real stories from real customers

“When I’m in Grafana [Cloud], it’s always under pressure; trying to find answers to unexpected issues in a very reactive situation. Investigations has been super helpful with that. I’ve had cases where it cut my time drastically, correlating backend errors and traces to specific front-end page IDs would have taken me hours, but with Assistant Investigations it was a 15-minute task.”

Rob KacicEngineering Manager, MasterControl

Get Investigations in Grafana Cloud

free
Always free
Always
$0

No credit card required

Actually useful free tier with access to everything that Grafana Cloud has to offer.
  • Automatically triggered investigations (alerts, incidents) draw from the system-initiated token pool (25M tokens per month)

  • Investigations you run yourself count toward per-user Assistant allowances (40M tokens / user / mo)

  • Community support

pro
Self-serve
Starts at
$2/ 1M tokens (beyond included allowances)

No separate subscription — pay only for the tokens investigations consume

Automatic volume discounts. Pricing at scale. View calculator

Platform fee of $19 per month includes:
  • 25M tokens per month for system-initiated usage & 40M tokens per active AI user per month, then pay as you go

  • Investigation reports, history, and IRM webhook triggers included — no per-seat or per-investigation fee

  • 8×5 email support

enterprise
Full service
Prices are
Custom

Scalable unit price based on annual commit

Minimum commit of $25,000 per year.
  • Premium support

  • Deployment flexibility (Public Cloud, Federal Cloud, or Bring Your Own Cloud)