Retail and E-commerce

How retail and e-commerce organizations use Grafana Cloud for observability

With full-stack visibility and flexibility at any scale, the most innovative organizations keep their mission-critical workloads running smoothly with the open observability cloud.

Monitor all your workloads in one place

From infrastructure to applications, data centers to in-store devices, you're covered with Grafana Cloud.

Jimdo adopted Grafana Cloud to unify its telemetry fleet into one managed observability platform

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Prepare for anything

Plan ahead with developer-friendly performance testing. Build with confidence knowing that your site will operate smoothly even at the busiest of times. 

Just Eat Takeaway.com load tests end-to-end delivery workflows with Grafana Cloud k6 so teams are prepared for any and all levels of traffic

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Respond to incidents quickly

Make sure your site reliability isn't costing you sales. Get to the root cause quicker, and move even faster with an assist from our native AI.

Grafana Assistant, powered by Grafana Cloud, helped SpotOn accelerate incident resolution and minimize downtime

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No hype, just results

[Migrating to Grafana Cloud] meant that we could focus on the observability—getting the best out of the platform—without running it...and by offsetting some logs to metrics and moving that data into Grafana Cloud Metrics, we were able to save a significant amount of money.”

Dylan Morley

Lead Principle Engineer, ASOS

50%

reduction in MTTR with Grafana SLO

30%

reduction in overall observability costs

Grafana Cloud capabilities

Critical insights without the noise

Agentic workflows, prebuilt dashboards, intelligent filters, and customized alerts for surfacing the data you need for faster incident response.

Performance testing your devs actually like

With Grafana Cloud k6, you can bring cross-functional teams together, boost release confidence with shift-left testing, and correlate tests to troubleshoot and reduce MTTR.

AI-powered visibility into user activity

Proactively tests and monitors the reliability of your critical user flows, websites, and APIs from around the world with Synthetic Monitoring. Get real-time, actionable insights into how users experience your applications with Frontend Observability.

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The state of observability for retail and e-commerce

63%

of retail and e-commerce companies have centralized observability

77%

of retail and e-commerce companies say cost is one of the important criteria when selecting observability solutions

34%

of retail and e-commerce companies say alert fatigue is their biggest obstacle to faster incident response—the most commonly cited obstacle.

Grafana Labs: A Leader in the 2025 Gartner® Magic Quadrant™ for Observability Platforms

Gartner evaluated 20 vendors based on their Ability to Execute and Completeness of Vision, and Grafana Labs was positioned furthest in Completeness of Vision.

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Graph showing Gartner's Magic Quadrant for Observability Platforms.

Gartner®, Magic Quadrant™ for Observability Platforms, By Gregg Siegfried, Matt Crossley, Padraig Byrne, Andre Bridges, Martin Caren, 7 July 2025

Gartner and Magic Quadrant are a trademark of Gartner, Inc., and/or its affiliates.

Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Grafana Labs.

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