With Grafana AI, incidents resolved 63% faster, new engineers got productive in three days, and senior engineers fielded far fewer how-do-I questions.
average annual benefit per organization
saved through engineering and SRE productivity
saved through IT cost and platform efficiency
lower mean time to resolution
fewer support requests sent to senior SREs
less on-call time spent gathering context
higher engineering and SRE productivity, equal to 10.3 added FTEs
Signals across metrics, logs and traces are correlated the moment an incident starts. Responders see what is happening and who is affected, often in Slack before anyone is at a keyboard.
Engineers, support staff and managers get their own answers in plain language. New hires work on their own in 3.1 days instead of 10.
“We use Grafana AI in almost every investigation and incident, and often get feedback on what’s happening, where, and who’s affected right in Slack before we’re even hands on keyboard.”
Healthcare organization
“We also get to findings about 20 times faster because we’re not stuck figuring out how to form log queries.”
Technology organization
“I get a lot less questions now, about 70% fewer random, low-level how-to questions, and the questions I do get are more in-depth.”
Software organization
IDC Business Value Research, The Business Value of Grafana AI, sponsored by Grafana, September 2026. All figures are averages per organization from interviews with four organizations and are directional, not statistically representative. IDC information used in promotional materials requires IDC’s prior written approval. Copyright 2026 IDC.
