That's a wrap for Observability Sessions Melbourne

Get a preview of the afternoon’s program and get to know your Grafana Labs hosts.

Explore the latest survey data with insights from senior observability decision-makers across industries on what’s working, what’s not, and where the biggest gaps and opportunities lie.

Effective observability isn’t just about tools; it’s about leadership, too. In this session, you’ll learn the six essentials for building and sustaining a strong observability strategy. From aligning teams and securing executive support to avoiding common pitfalls, we’ll show you how these essentials work together to create a successful observability framework that empowers your organization to make better decisions, respond to issues faster, and protect what matters most.

At PointsBet, observability 1.0 meant telemetry scattered across disconnected tools, application data locked into a single vendor, no shared protocol, and costs climbing with no way to see where they were going. Join PointsBet Staff Engineer Adam Dagdelen to see how the team rebuilt all of it into a single platform on Grafana Cloud  and adopted OpenTelemetry to break vendor lock-in for good. Adam will walk through how PointsBet streamlined OpenTelemetry instrumentation to make the migration repeatable, and how the team now correlates application, infrastructure, and business data in one place: logs in Loki, metrics in Prometheus, traces in Tempo, brought together with Application Observability and full cost transparency. He'll also show where AI fits in. With Grafana Assistant, engineers query telemetry in plain language, which matters in live betting where windows close in seconds. And he'll get into the hardest part of the migration: It's not getting the data in, but getting teams to use it, onboarding them, helping them build their own alerts and dashboards, and treating observability as a product feature that ships with the code, not an ops afterthought.

Observability is everywhere — yet fragmented. This session will share Grafana’s Golden Path: a practical way to move from reactive firefighting to systematic reliability. Learn how to stand up an Observability Center of Excellence (COE), align people/process/tech, combat alert fatigue, and turn the maturity model into action. We cover roles, standards, training, templates, vendor/admin, community, and how to show business impact with dashboards.

Listen in on a dynamic discussion with local observability leaders as they share successes, setbacks, and next steps in their observability journeys. Dan Loku , Engineering Manager Design & Operations, National Australia Bank Brendon Ghumman , Senior Director, Cyara Shak Tiwari, CTO, PlayHQ

For years, monitoring meant people building views, writing queries, and watching screens until something looked wrong — an approach that no longer keeps pace and ties up your most experienced engineers. This session shows what observability with AI looks like in practice today. Grafana Cloud's built-in AI gives teams the ability to get answers from their systems in plain language, create what they need just by describing it, and pinpoint the cause of issues in minutes rather than hours, all while smart automation quietly watches for problems, anticipates what's coming, and keeps data costs under control. The payoff for leaders? Every engineer can work like one of your most experienced team members, issues get resolved faster, and observability becomes a source  for making better decisions rather than just another cost. We'll close with where this is heading and how to get your data and your people ready.

LLMs and agents are changing how software behaves. Modern AI applications do more than generate text: they call tools, retrieve context, coordinate across systems, and increasingly power customer-facing, business-critical applications. This creates a new kind of production risk. Enter AI Observability, which closes that gap and treats agent sessions as first-class telemetry signals, alongside your existing metrics, logs, and traces. We'll show you how it works with a live demo in Grafana Cloud.

Hear directly from the Grafana Labs team about what's next in observability, from AI-driven insights to Adaptive Telemetry for data-driven decision making at lower costs.

Wrap-up of the day’s discussions, key themes and insights.

Continue the conversation and connect with peers, leaders, and experts over refreshments and drinks.