Open the black box: Why observability is the key to trusting your AI agents

Say goodbye to black-box agents.

As AI agents take on more complex workflows, you need to understand not just whether they're working, but how and why.

In this session, Senior Software Engineer Jack Gordley and Product Director Devin Cheevers show how Grafana Cloud's Agent Observability solution introduces agent sessions as a new, fifth telemetry signal — capturing every conversation, tool call, model generation, failure, and dollar spent. By correlating agent activity with metrics, logs, traces, and profiles, you can move from symptoms to root cause fast, all without leaving the observability platform they already use.

From there, you can go beyond observation to improving and protecting agents. Learn how to run evaluations to measure quality and reliability at scale, and enforce guardrails to block harmful inputs, redact sensitive data, and stop prompt manipulation. And if you're not sure where to start, see how Grafana Assistant helps you navigate it all.