Map business impact to root cause with full-stack observability

Your stack comprises every layer of technology it takes to deliver a product experience: the client (web and mobile), application, infrastructure, and database. When something breaks, two things get in the way of seeing that clearly. If you don't have visibility into one of those layers at all, you have a blind spot. If you do have visibility into each layer but no way to understand how they’re connected, you have a different problem. A slow query surfaces in the database, but its business impact — a dropped conversion, a crash mid-checkout — shows up somewhere else entirely, in a dashboard nobody's watching. Either way, you're stuck guessing where to look next.

In this session, learn how Grafana Cloud takes care of both. There's no blind spot to start with; it gives you observability across every layer, built around OpenTelemetry, the industry-leading open standard. And it connects them with a knowledge graph, so people and agents can move from a business symptom to the technical cause without losing context. 

In their demo, Principal Software Engineer Jim Gehrett and Staff Product Manager Sarah Constant start with the business question and work backward through the tech stack, end to end, to answer it. This session gives you a playbook for mapping what your business sees to what your systems are doing.