Digital Experience Monitoring: Closing the gap between what you monitor and what users experience

Every broken user experience that goes undetected is revenue, retention, and trust you won't get back. And most monitoring tools will never tell you it's happening. For teams responsible for digital products, the gap between what monitoring covers and what users actually experience is where revenue is lost silently and where the next high-impact incident is already forming.

In this session, Staff Software Engineer Lukasz Gut and Senior Product Manager Priscilla Lam explain how you can proactively protect business outcomes when your monitoring actually understands your users. 

In a live demo that starts with a high-impact conversion drop with no signal in existing systems-focused observability, they show how Grafana Cloud’s Digital Experience Monitoring solution connects critical user journeys, session replay, and a knowledge graph to surface real user behavior, session-level evidence, and related context to find root cause fast. Grafana Assistant and external AI agents take that understanding further by correlating signals across surfaces, surfacing the suspected cause, and recommending smarter synthetic coverage across the high-traffic journeys that drive your business. Result: The next incident never reaches users in the first place.

Observability tells you when systems fail. It rarely tells you when users do. Attendees leave understanding how Grafana Cloud’s Digital Experience Monitoring closes that gap by connecting what teams build to the business outcomes it drives.