Reliability at World Cup scale: How Deutsche Telekom IT GmbH ensured zero downtime for millions of viewers with Grafana Assistant

For the Deutsche Telekom IT GmbH observability platform team, the mandate for the FIFA World Cup was clear: no downtime, no matter what. When the backup infrastructure failed three days before the opening match, what stood between 200+ million viewers and a blank screen was an AI-powered Grafana Cloud situation room built in weeks, not months.

Join Felix Mohnke, Observability Lead, and Neha Kumar, Consultancy Team Lead Observability, as they detail how Grafana Assistant became the operational center of gravity: compressing dashboard development from four months to a single day, and supporting faster incident detection and root cause analysis across peak match-day traffic. 

Neha walks through the adoption playbook that made the World Cup sprint succeed where previous mandates had failed and explains why Grafana Assistant was the adoption accelerator that changed what engineers believed was possible. Felix demos natural-language dashboard generation in German, making observability accessible without having to write complex queries. Finally, hear what's next for Deutsche Telekom IT GmbH: consolidating multiple observability stacks into a unified enterprise platform built on Grafana Cloud.