From dashboards to decisions: How agentic AI is reshaping observability

AI is transforming observability from a manual, expert-driven process into a collaborative, intelligent experience. In this talk, Grafana Labs Principal Software Engineers Dmitry Filimonov and Cyril Tovena will show how Grafana’s agentic AI systems help users write queries, run investigations, manage dashboards, and resolve incidents while only using natural language. They will also share the lessons they learned building context-aware agents, addressing coordination challenges, and measuring quality with benchmarks. Finally, they’ll discuss why a single-pane-of-glass foundation is crucial for a future of truly intelligent agentic systems.