That's a wrap on ObservabilityCON on the Road New York City

Agenda

• • 
    8:00 AM
  • 
    1 hour

  Registration & breakfast

• • 
    9:00 AM
  • 
    1 hour

  Opening Keynote

  Join Grafana Labs to kickoff ObservabilityCON on the Road with the latest in AI-powered observability in Grafana Cloud. Learn how we’re evolving our open observability cloud to help teams detect, understand, and act faster. At Grafana Labs, open has always been our strategy: open source, open standards, open data, and open minds. As complexity grows and AI reshapes how teams build and operate software, learn how that open strategy is helping organizations get value from their telemetry and turn signals into action – and observability into competitive advantage.

  • Richard LamProduct DirectorGrafana Labs
  • Robin GustafssonVP of ProductGrafana Labs
• • 
    10:00 AM
  • 
    30 minutes

  Morning break

• • 
    10:30 AM
  • 
    30 minutes

  Full-stack observability: Faster root cause analysis with Grafana Cloud’s knowledge graph

  Systems are more vast and complex than ever, so it’s not as simple as monitoring just applications or just your infrastructure – you need observability across your full stack. On top of that, it’s not effective to view signals in isolation; modern-day services are so intertwined, that triaging problems down to the root cause requires an easy way to see how different services are connected to each other and to be able to quickly traverse across these connections.

  In this session, members of the Grafana Labs team will demonstrate how the Grafana Cloud knowledge graph makes proactive and intelligent full-stack observability possible, and how Grafana Cloud’s solutions across the application, Kubernetes, and database layers – seamlessly tied together by the knowledge graph – all play a role in identifying the root cause faster.

  • Teddy BarthaSenior Manager, Product DesignGrafana Labs
  • Cedric ZielStaff Product ManagerGrafana Labs
• • 
    11:00 AM
  • 
    30 minutes

  From dashboards to decisions: How agentic AI is reshaping observability

  AI is transforming observability from a manual, expert-driven process into a collaborative, intelligent experience. In this talk, members of the Grafana Labs team, will show how Grafana’s agentic AI systems help users write queries, run investigations, manage dashboards, and resolve incidents while only using natural language. They will also share the lessons they learned building context-aware agents, addressing coordination challenges, and measuring quality with benchmarks. Finally, they’ll discuss why a single-pane-of-glass foundation is crucial for a future of truly intelligent agentic systems.

  • Maurice RochauSenior Product ManagerGrafana Labs
  • Chris LordSenior Software EngineerGrafana Labs
• • 
    11:30 AM
  • 
    30 minutes

  Build a better reliability culture with AI + Grafana Cloud IRM, SLO, and Alerting

  How do you build a reliability culture that scales—one that’s proactive, repeatable, and resilient? At Grafana Labs, we believe the answer lies in cultural maturity, enabled by a unified, observability-native IRM platform that connects people, processes, and tools.

  In this session, members of the Grafana Labs team will share how Grafana Cloud is helping teams move beyond reactive incident response with a unified, observability-native platform for IRM, SLOs, alerting, and postmortems. You’ll see how we’re embedding AI across the incident lifecycle to reduce noise, accelerate resolution, and turn incidents into continuous learning opportunities.

  Detect: Alerts now include more observability context via alert enrichment, automatically delivered to Slack and mobile. We’ll show how this – combined with new IRM webhook and workflow features – enables custom, context-rich workflows tailored to your tools and teams.

  Respond: See how the latest AI functionality and deep integration with Grafana transform incident response – surfacing related incidents, graphs, logs, and even recommended actions, keeping humans in control while reducing cognitive load.

  Learn: Post-incident reviews are no longer a chore with Service Center, which automates tagging, connects themes, and turns scattered incident notes into operational excellence reviews, all in one place.

  This is IRM reimagined for an AI-native world—built into your observability stack, not bolted on. Join us to learn how the right systems and cultural mindset can transform how your teams build and operate reliable software.

  • Devin CheeversDirector of ProductGrafana Labs
• • 
    12:00 PM
  • 
    1 hour

  Lunch & expo

• • 
    1:00 PM
  • 
    45 minutes

  Smarter observability with Grafana Cloud: Collect the data you need, when you need it, and know what it costs

  In this session, you’ll learn how Grafana Cloud ensures that you’re collecting exactly the data you need, when you need it – and that you understand what it costs too. Grafana Labs team members will demo the latest additions to the Adaptive Telemetry suite, which dynamically adjusts what data gets ingested based on your usage patterns and signals from your infrastructure. Building on the success of Adaptive Metrics and Adaptive Logs, Adaptive Traces and Adaptive Profiles are designed to make every byte worthy of your attention. They will also showcase new capabilities that help you understand what that data means, including automated performance and cost-optimization recommendations from your profiling data, and an LLM-powered approach to trace analysis that surfaces patterns and spans of interest, so you can spend less time searching and more time solving. Finally, they’ll introduce our revamped billing experience, featuring granular cost attribution, support for the open source FOCUS standard, and a new alerting flow that helps you avoid surprise bills. These improvements are built with FinOps in mind – empowering teams to understand and own their share of observability costs. Whether you’re chasing performance, reliability, or efficiency, Grafana Cloud’s telemetry backends built on Loki, Tempo, Mimir, and Pyroscope are evolving to do more of the heavy lifting for you.

  • Ed WelchPrincipal Software EngineerGrafana Labs
  • Mary SitzenstatterSenior Manager, Product DesignGrafana Labs
• • 
    1:45 PM
  • 
    30 minutes

  How Gopuff runs Grafana Cloud at scale: Observability, cost control & load testing

  Gopuff operates a 24/7, high-traffic commerce platform backed by hundreds of microservices running on Kubernetes. As the platform scaled, the SRE team ran into familiar challenges: rising observability costs, high-cardinality data, and difficulty separating real customer impact from background noise. To address this, Gopuff migrated to Grafana Cloud, standardizing on OpenTelemetry and the LGTM stack—Grafana Mimir, Loki, Tempo, and Alloy—to build an observability system that could scale with the business without sacrificing control or flexibility.

  In this ObservabilityCON on the Road session, Brad Oyler, Sr. Engineering Manager at Gopuff, takes a practical look at how his team uses Grafana Cloud day to day. He’ll share how Gopuff relies on KPI-driven dashboards to detect customer-impacting incidents, how Adaptive Telemetry helps manage cardinality and cost at scale, and how metrics, logs, and traces are correlated across hundreds of Gopuff's micro-fulfillment centers. Brad will also dive deep into Gopuff's use of Grafana Cloud k6 to run load tests to understand real scaling limits, plan for peak events like holidays and major traffic spikes, and proactively prevent incidents. Join this session for an honest, engineer-to-engineer look at what it really takes to operate observability at scale.

  • Brad OylerSr. Engineering ManagerGopuff
• • 
    2:15 PM
  • 
    45 minutes

  Afternoon break

• • 
    3:00 PM
  • 
    30 minutes

  Deploying OpenTelemetry with Grafana Cloud

  In the 2025 Observability Survey, 71% of respondents reported that their organization is using both OpenTelemetry and Prometheus, and more than half said their investment in both has grown year over year. It’s clear that users want open standards and businesses demand quick and extensible coverage of their estate. But while OpenTelemetry and Prometheus provide great standards and protocols, there are many choices that need to be made by teams in order to adopt and get the full value of both at scale. In this session, Grafana Labs team members will demo Grafana Cloud’s native support for both OpenTelemetry and Prometheus, leveraging Grafana Beyla for eBPF-based autoinstrumentation and Grafana Alloy, a distribution of the OpenTelemetry Collector with built-in Prometheus pipelines, as a production-grade, optimized collector for open standards. The speakers will also discuss the Fleet Management feature and new developments like the instrumentation hub that enable customization at enterprise scale, increased productivity, and cost efficiency for ingest.

  • Edwin OnattuSenior Product ManagerGrafana Labs
• • 
    3:30 PM
  • 
    30 minutes

  Reliability from the outside in: How Grafana Cloud helps you see what your users experience

  Observability traditionally begins inside your systems: logs, metrics, and traces that describe what’s happening behind the scenes. But your users don’t see that. They experience your product through browsers, APIs, and response times. To truly ensure reliability, you need visibility from the outside in. In this session, members of the Grafana Labs team will show how Grafana Cloud brings together three powerful tools – Synthetic Monitoring, Grafana Cloud k6 performance testing, and Frontend Observability – to help teams understand and improve what users actually experience. You’ll learn how to use the Grafana stack to answer questions like: Is my login flow reliable across regions? Are key APIs holding up under load? Are real users seeing degraded experiences? Whether you’re an SRE, performance engineer, or platform team lead, this talk will show you how to go beyond internal metrics and get a user-centric view of reliability – one that lets you act before your users feel the pain.

  • Mark MeierStaff Product ManagerGrafana Labs
• • 
    4:00 PM
  • 
    1 hour

  Reception & expo