ObservabilityCON on the Road is coming to Washington, D.C.

Systems are more vast and complex than ever, so it’s not as simple as monitoring just applications or just your infrastructure – you need observability across your full stack. On top of that, it’s not effective to view signals in isolation; modern-day services are so intertwined, that triaging problems down to the root cause requires an easy way to see how different services are connected to each other and to be able to quickly traverse across these connections.

In this session, Grafana Labs will demonstrate how the Grafana Cloud knowledge graph makes proactive and intelligent full-stack observability possible, and how Grafana Cloud’s solutions across the application, Kubernetes, and database layers – seamlessly tied together by the knowledge graph – all play a role in identifying the root cause faster.

How do you build a reliability culture that scales—one that’s proactive, repeatable, and resilient? At Grafana Labs, we believe the answer lies in cultural maturity, enabled by a unified, observability-native IRM platform that connects people, processes, and tools.

In this session, Ryan Kehoe, Staff Product Manager at Grafana Labs, will share how Grafana Cloud is helping teams move beyond reactive incident response with a unified, observability-native platform for IRM, SLOs, alerting, and postmortems. You’ll see how we’re embedding AI across the incident lifecycle to reduce noise, accelerate resolution, and turn incidents into continuous learning opportunities.

Detect: Alerts now include more observability context via alert enrichment, automatically delivered to Slack and mobile. We’ll show how this – combined with new IRM webhook and workflow features – enables custom, context-rich workflows tailored to your tools and teams.

Respond: See how the latest AI functionality and deep integration with Grafana transform incident response – surfacing related incidents, graphs, logs, and even recommended actions, keeping humans in control while reducing cognitive load.

Learn: Post-incident reviews are no longer a chore with Service Center, which automates tagging, connects themes, and turns scattered incident notes into operational excellence reviews, all in one place.

This is IRM reimagined for an AI-native world—built into your observability stack, not bolted on. Join us to learn how the right systems and cultural mindset can transform how your teams build and operate reliable software.

Observability traditionally begins inside your systems: logs, metrics, and traces that describe what’s happening behind the scenes. But your users don’t see that. They experience your product through browsers, APIs, and response times. To truly ensure reliability, you need visibility from the outside in.

In this session, Elliot Kirk from Grafana Labs will show how Grafana Cloud brings together three powerful tools – Synthetic Monitoring, Grafana Cloud k6 performance testing, and Frontend Observability – to help teams understand and improve what users actually experience. You’ll learn how to use the Grafana stack to answer questions like: Is my login flow reliable across regions? Are key APIs holding up under load? Are real users seeing degraded experiences?

Whether you’re an SRE, performance engineer, or platform team lead, this talk will show you how to go beyond internal metrics and get a user-centric view of reliability – one that lets you act before your users feel the pain.