Migrating to a new observability platform often presents both technical challenges and opportunities to rethink foundational practices. At SpotOn, provider of restaurant point of sales systems and business software, the decision to establish a robust tagging taxonomy during a migration ended up revolutionizing the company’s observability approach. Join SpotOn’s VP of Engineering Jeremy White and Engineering Manager Sai Soundarajan as they share how standardizing tagging across infrastructure, Kubernetes, and applications has become the backbone of their observability transformation, enabling domain-based alerting, streamlined incident management, and cost observability. Learn how SpotOn leveraged Grafana Cloud to accelerate OpenTelemetry adoption, enforce consistent telemetry standards with custom SDKs, and enable powerful features such as RED metrics, IRM workflows, and application and frontend observability.
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