Companies around the world rely on Medallia’s experience management platform. To ensure high availability and performance of the platform, the performance and observability team needed to provide a centralized, bread-and-butter solution that would work across Medallia’s organization, which uses a variety of programming languages and operating infrastructures (VMs, Kubernetes, public clouds, and more). In this session, members of Medallia’s performance and observability team will discuss why they chose Grafana as the unifying tool for observability — paired with Prometheus metrics, Grafana Loki logs, and Jaeger traces — and the results they continue to see as the platform keeps up with the company’s accelerated pace of acquisitions, customer growth, and innovation.