Caution
As of 2025-03-11, Grafana OnCall OSS has entered maintenance mode, and will be archived on 2026-03-24. No further feature development will occur; however, we will still provide fixes for critical bugs and for valid CVEs with a CVSS score of 7.0 or higher. For more information, refer to our blog post.
Important: This documentation is about an older version. It's relevant only to the release noted, many of the features and functions have been updated or replaced. Please view the current version.
Phone calls and SMS notifications
Grafana OnCall Cloud includes SMS and Phone notifications, OSS users can use the Grafana OSS-Cloud Setup as a relay or configure other providers like Twilio.
Are there additional costs for outgoing calls/sms?
No, there are no additional costs for outgoing calls/sms.
Are there rate-limits for calls/sms?
There are no specific limits, but we reserve the right to stop sending sms/calls in case of abnormal volume.
Route incoming calls to the engineer who is on-call
Grafana OnCall does not provide a phone number for routing incoming requests. GH Issue.
Is there a list of pre-defined phone numbers?
In order to learn the phone number used by OnCall, make a test call at the “Phone Verification” tab.
Phone calls or SMS does not work for me
There are cases when OnCall is not able to make phone calls or send SMS to certain regions or specific phone numbers. We’re working hard to fix such cases, but kindly asking to test your personal notification chain to make sure OnCall is able to notify you. Also we suggest to back up Phone Calls and SMS with other notification methods such as Mobile app.
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