When you log in to Grafana.com you are taken to the Cloud Portal. The Cloud Portal is where you view and manage everything related to your Grafana Cloud account. The landing page gives you a preview of the different services associated with your account and organization. A menu on the left side provides links for licenses, security tools, support, billing information, and organization management.
The rest of this page will explain the features of the Cloud Portal. What you are able to see and do depends on the permissions granted to your Grafana.com user account. See Grafana Cloud roles and permissions for more information.
Account types and support: What you see also depends on the type of account you have. There are three types of Grafana Cloud accounts, each with different features. Along with features, the different account types include differing levels of support. Because there are different account types available for Grafana Cloud, there are also different levels of Grafana Cloud support available.
Resetting your password
To reset the password for your Grafana Cloud account, use Reset Password.
The top header
Across the top of the Cloud Portal is a blue bar. On the left, you can click a dropdown menu to show all of the accounts associated with the email address you used to log in. For example, I (the tech writer) can change to a Personal account, which I have not setup to do anything.
Click User Settings to the right on the header to change your name, your username, update your email, add an avatar, and change your password. Note that by default the page is open to the Settings tab.
Click the Authorized Apps tab to view and manage a list of applications which you have authorized to access your Grafana Cloud Account.
Click Log Out to exit the portal.
Your Grafana Cloud Stack
The main section of the page shows your currently selected Stack. A Stack is made up of a Grafana, Prometheus, Graphite, Loki, and an Alert instance. The screenshot at the top of this page also shows a beta Tempo service in the Stack that is shown. These services are grouped together into a Stack to make management easier, especially for customers who want to create multiple stacks within a single account.
Free accounts are not able to create or delete individual services from a Stack and are limited to one Stack.
Pro accounts are allowed to create up to three Stacks by default, and for an additional fee, support can enable these accounts to create more Stacks. Free accounts are limited to one Stack.
Advanced accounts will be configured to the needs of the customer according to agreed-upon terms.
To view your Grafana Cloud dashboard, click Log In from the Grafana service box in your current Stack.
Use the buttons in each service box to view details and configure services.
Below the Stack section you will find information about the account’s subscription. Click Manage Subscription to make changes. This is the same as clicking Manage Subscription in the sidebar.
The Overview sidebar
At the left side of the main portal page there is an Overview menu with several options.
Grafana Cloud: Add a new Stack or switch from the stack you have open to another one.
Grafana Enterprise: This section enables enterprise customers to view and manage licenses.
Support: Clicking Open a Ticket does the same thing as the Contact Support button at the top of the page. In both cases, a pop-up window appears where you can enter details and create a support ticket. Please note that support for Free accounts is limited, as described in the Grafana Cloud support page. Click Tickets to view open support tickets.
Billing: View invoices, manage credit cards, and manage your subscription.
Org Settings: Manage any plugins and dashboards you have created for your organization. Manage members you have added and their permissions. Manage your account settings like the organization name and billing address.
Common questions and issues
We all have questions from time to time. This section lists several common ones, like an FAQ.
If you encounter a problem or have a question that is not answered below, click Contact Support from the Cloud Portal.
About the admin user
On a self-hosted instance of Grafana, you have an
This is not available on Grafana Cloud.
See also: Grafana Admin
Automatically provisioned datasources randomly breaking
It is common for Metrics datasources to be automatically provisioned on a Grafana instance. If the API key or other configuration parameter is modified subsequently, the provisioning mechanism will overwrite changes on the next instance restart.
If this happens, open a support request to delete the provisioning files.
For details about this mechanism, see also: Datasources provisioning
Source IPs for whitelisting
If your network requires external services to be on a whitelist to allow access, you can use the following lists to update your ACLs.
- JSON format: https://grafana.com/api/hosted-grafana/source-ips
- Text format: https://grafana.com/api/hosted-grafana/source-ips.txt
- DNS lookup:
Those lists are always updated with IP addresses of the nodes on our clusters that might be running Grafana instances.
We do not have a list of static IP addresses for Synthetic Monitoring probes as these IPs are constantly changing. However, we have a DNS record for each probe, which is maintained and updated each time the IP address changes. Here is the list of DNS records for Synthetic Monitoring probes.
sm-newyork-1.grafana.net sm-sanfrancisco-1.grafana.net sm-amsterdam-1.grafana.net sm-singapore-1.grafana.net sm-frankfurt-1.grafana.net sm-bangalore-1.grafana.net sm-dallas-1.grafana.net sm-newark-1.grafana.net sm-toronto-1.grafana.net sm-london-1.grafana.net sm-mumbai-1.grafana.net sm-sydney-1.grafana.net sm-atlanta-1.grafana.net sm-chicago-1.grafana.net sm-losangeles-1.grafana.net sm-miami-1.grafana.net sm-seattle-1.grafana.net sm-sanjose-1.grafana.net sm-paris-1.grafana.net sm-tokyo-1.grafana.net sm-seol-1.grafana.net