Documentation Grafana Cloud Alerts and IRM IRM Manage incidents Customize incident response

Customize incident response process

Grafana IRM provides customizable incident settings that let you tailor your incident response workflow to match your organization’s processes and terminology. By configuring these settings, you can standardize your incident management process and ensure consistency across teams.

Before you begin

To configure incident settings in Grafana IRM, you need:

• A Grafana Cloud account with Admin permissions
• Access to the Grafana IRM application and an understanding of your incident response process.

Access incident settings

You can review and update incident settings at any time.

1. In the Grafana Cloud main menu, go to IRM > Settings.
2. Select the Incidents tab.

• Configure incident response settings
  Configure incident severity levels, statuses, roles, and custom fields in Grafana IRM.
• Customize incident channel prefixes
  Configure incident channel prefixes in Grafana IRM
• Configure incident announcements
  Configure incident announcements in Slack to keep your team informed during critical events
• Private incidents
  Learn how to use private incidents for sensitive situations in Grafana IRM.