Documentationbreadcrumb arrow Grafana Cloudbreadcrumb arrow Alerts and IRMbreadcrumb arrow IRMbreadcrumb arrow IRM mobile appbreadcrumb arrow Respond to alert groups
Grafana Cloud

Respond to alert groups in the Grafana IRM mobile app

The Grafana IRM mobile app allows you to manage and respond to alert groups directly from your phone, without needing to get to a laptop. You can view alert details, take action on alerts, and collaborate with team members — all from the mobile app.

From the Home screen, you can quickly view your recent alert groups and their current status.

There are several actions you can take on an alert group, including:

  • View alert group details, grouped alerts, and event timelines
  • Acknowledge, silence, or resolve alert groups
  • Invite additional participants and view current participants
  • Declare incidents directly from an alert group
  • Perform bulk actions on multiple alert groups
  • Add resolution notes

Respond to an alert group

When an alert is escalated to you, you are notified according to your personal notification rules. You must add push notifications to your notification rules in order to be notified via the mobile app.

Regardless of your notification rules, you can still respond to alert groups from the mobile app.

The latest firing alert group escalated to you is shown in My recent alert groups on your Home screen. You can also view a full list of your alerts by tapping Browse in the bottom navigation bar, tapping Alert groups, and selecting the Mine tab.

If an alert group should be escalated to an incident for more immediate attention, you can declare an incident directly from an alert group.

Acknowledge an alert group

Acknowledging an alert group updates the Ack count in the My recent alert groups stats on the Home screen.

There are multiple ways to acknowledge an alert group:

  1. From the Home screen, tap Acknowledge on the firing alert group tile.
  2. From Browse > Alert groups, tap Acknowledge on a firing alert group tile.
  3. From the alert group details screen, tap Acknowledge at the bottom of the screen.
  4. From any alert group tile, tap the three-dot More icon to open the actions sheet, and tap Acknowledge.

Unacknowledge an alert group

Unacknowledging an alert group returns it to a firing state and restarts the escalation chain from the beginning.

To unacknowledge an alert group:

  1. Open the alert group details screen and tap the three-dot More icon at the bottom.
  2. Tap Unacknowledge from the list of actions.

Silence an alert group

Silencing an alert group stops notifications and further escalation for a specified period of time. After the period has elapsed, the alert group returns to a firing state and restarts notifications.

To silence an alert group:

  1. Open the alert group details screen and tap the three-dot More icon at the bottom.
  2. Tap Silence from the list of actions.
  3. Select a time period to silence the alert group and tap Done to confirm.

To remove the silence, open the actions sheet again and tap Unsilence.

Resolve an alert group

Resolving an alert group indicates that the underlying issue has been addressed. There are multiple ways to resolve an alert group:

  1. From the Home screen or Browse > Alert groups, tap Resolve on the alert group tile.
  2. From the alert group details screen, tap Resolve at the bottom of the screen.
  3. From any alert group tile, tap the three-dot More icon to open the actions sheet, and tap Resolve.

If your organization requires resolution notes, you’ll be prompted to add one before the alert group is resolved.

If you need to return an alert to a firing state, tap Unresolve at the bottom of the alert group details screen, or open the three-dot actions sheet and tap Unresolve.

Invite additional participants

You can invite other team members to assist with an alert group. To invite additional participants from the Grafana IRM mobile app:

  1. Open the alert group and scroll to the Participants section under the Details tab.
  2. Tap + Invite.
  3. Select the participant you want to invite.
  4. Choose which notification type: Default or Important.
  5. Tap Invite.

The invited user is added to the Participants section. You can remove participants by tapping their name and selecting Remove user.

Trigger a manual escalation

If you notice an issue that requires support or attention from another team or user, you can manually start an escalation to create a new alert group.

To create a manual escalation:

  1. From the Home screen, tap the + icon in the top right corner.
  2. Select New escalation.
  3. Complete the escalation form, including a brief description.
  4. Invite participants by selecting from available teams and users or using the search function.
  5. Tap Confirm to initiate the escalation and notify participants.

You can remove users or teams from the escalation by tapping their name and selecting Remove user.

Perform bulk actions on alert groups

The Grafana IRM mobile app allows you to perform actions on multiple alert groups to save time when managing large volumes of alerts.

To perform bulk actions:

  1. Tap Browse in the bottom navigation bar, then tap Alert groups.
  2. Tap the selector icon to enter selection mode, then choose multiple alert groups.
  3. From the action bar at the bottom, tap Acknowledge or Resolve, or tap the three-dot More icon for additional actions like Silence and Restart.