Documentation Grafana Cloud Alerts and IRM IRM Connect integrations Chat and collaboration Zoom

Zoom integration for Grafana IRM

The Zoom integration for Grafana IRM automatically creates video meetings when incidents are declared, eliminating the need to manually generate meetings during critical situations. This integration helps streamline your incident response process by providing immediate access to a dedicated collaboration space.

Before you begin

To use the Zoom integration, you need:

• A Zoom account with admin privileges
• Ability to create a Server-to-Server OAuth app in Zoom Marketplace
• The Grafana Admin org role assigned

Create a Zoom Server-to-Server app

1. Go to the Zoom App Marketplace
2. Sign in with your Zoom admin account
3. Navigate to Develop > Build App
4. Select Server-to-Server OAuth as the app type
5. Complete the app creation process
6. Under Scopes, add the following permissions:
   • Meeting:write:admin
   • User:read:admin
   • dashboard_meetings:read:admin
7. Note your Account ID, Client ID, and Client Secret for the integration setup

Configure the Zoom integration

1. Navigate to IRM > Integrations in the Grafana menu
2. Select the Incident tab
3. Click the Zoom tile and follow the on-screen instructions
4. Enter the required Zoom credentials:
   • Account ID
   • Client ID
   • Client Secret
5. Click Install Integration

Configure automated actions

After installing the integration, configure it to automatically create Zoom meetings for incidents:

1. From the Zoom integration settings, click Configure Actions
2. Select Create a Zoom meeting as the action
3. Set the trigger to When an incident is declared
4. Optionally, customize the meeting settings if available
5. Click Add Action

Using the integration

Once configured, the integration will:

• Automatically create a Zoom meeting when an incident is declared
• Add a Join Zoom link to the incident details page
• Include the meeting link in incident notifications