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2024 Gartner® Critical Capabilities for Observability Platforms
Top 4 observability impacts
Improve customer retention
With a systematic approach to observability, teams know about issues before they affect users.
Accelerate time to market
Centralized observability allows developers to focus on their core tasks, improving productivity and driving innovation.
Lower the total cost of ownership
With visibility across the business, companies can get more value from their investments.
De-risk business operations
Open standards like OpenTelemetry help orgs avoid vendor lock-in.
79%
of Observability Survey respondents with centralized observability have saved time or money
“
We reduced downtime by 30% and accelerated feature delivery by 15%. Centralized observability didn’t just save time and money — it became a strategic enabler for growth.”
– VP at a software and technology company with 5,000+ employees
Gartner analyst reports on observability
![Gartner 2024 Critical Capabilities](/media/pages/exec-briefing/gartner-critical-capabilities-v3.png)
2024 Gartner® Critical Capabilities for Observability Platforms
Grafana Labs ranks among the 5 highest scoring vendors across all use cases in the 2024 Gartner® Critical Capabilities for Observability Platforms.
![Gartner 2024 Magic Quadrant](/media/pages/exec-briefing/magic-quadrant-v3.png)
2024 Gartner® Magic Quadrant™ for Observability Platforms
In addition to being named a Leader, Grafana Labs has an Overall Rating of 4.6 out of 5 in the Observability Platforms market, based on 100 reviews on Gartner Peer Insights™, with 96% recommending our products.
![Gartner Peer Insights](/media/pages/exec-briefing/gartner-peer-insights-v1.png)
December 2024 Gartner Voice of the Customer: Observability Platforms
Grafana Labs was awarded a Customers’ ChoiceTM distinction in the December 2024 Voice of Customer: Observability Platforms report. Based on Gartner Peer Insight reviews, Grafana Labs scored a 92% overall.
For more information Read Gartner disclaimer
Resources to guide your observability strategy
![Observability survey](/media/pages/exec-briefing/obs-survey.png)
Observability Survey
Hundreds of observability practitioners weighed in on the state of the industry, sharing thoughts on adoption and maturity, the sheer volume of tools in use, the lingering concerns about expenses, and the ubiquity of open source tools in this still-emerging market.
Observability Journey Maturity Model
Modern infrastructure and applications are complex and constantly evolving. Understand where your organization is on your observability journey and how to improve your maturity.
![Observability journey maturity model](/media/pages/exec-briefing/maturity-model-v2.png)
![OpenTelemetry report](/media/pages/exec-briefing/otel-development.png)
OpenTelemetry report
OpenTelemetry has emerged as a key player in the cloud native arena, aiming to streamline the increasingly complex field of cloud native observability. Here’s everything you need to know about the challenges, priorities, adoption patterns, and solutions.
Real-world perspectives on observability
Watch our ObservabilityCON leadership panel discussions on building observability at massive scale and what happens next.
Executive insights from Grafana Labs
Our senior leaders share their experiences, strategies for success, and perspectives on the evolving observability landscape.
Explore the full scope of our observability platform
Query /
keep data where it is
Send data to backends
Open standards: OTel, Prometheus
No lock-in
Open standards: OTel, Prometheus
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Get in touch
We’re friendly people and like to help. If you would prefer to contact us directly, email info@grafana.com.