Plugins 〉Zendesk Datasource Plugin


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Gabrielthomasjacobs

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Data Source
community

Zendesk Datasource Plugin

  • Overview
  • Installation
  • Change log
  • Related content

Zendesk Plugin

Adds Zendesk Integration

Features

  • Visualize ticket volume or details
  • Query on any field in your organization's Zendesk instance

Getting Started

First, you will need to generate an API token from the zendesk admin panel.

https://support.zendesk.com/hc/en-us/articles/4408889192858-Generating-a-new-API-token

Next, add the plugin to your Grafana instance.

In the datasource configuration page, add the API endpoint as the URL:

https://yoursubdomain.zendesk.com/api/v2/

Enable "Basic auth" and set the username to your email address followed by "/token" and the password to the API token you generated. e.g.:

username: Gabriel.Thomas.Jacobs@gmail.com/token password: footoken12345

Recommended Visualization Options:

  • visualization type: Stat
  • Calculation: Count
  • Fields: Numeric Fields

Finally, use the "Organize Fields" transform to hide unwanted fields or to re-order the fields for Table Visualizations.

Installing Zendesk Datasource Plugin on Grafana Cloud:

For more information, visit the docs on plugin installation.

Installing on a local Grafana:

For local instances, plugins are installed and updated via a simple CLI command. Plugins are not updated automatically, however you will be notified when updates are available right within your Grafana.

1. Install the Data Source

Use the grafana-cli tool to install Zendesk Datasource Plugin from the commandline:

grafana-cli plugins install 

The plugin will be installed into your grafana plugins directory; the default is /var/lib/grafana/plugins. More information on the cli tool.

2. Configure the Data Source

Accessed from the Grafana main menu, newly installed data sources can be added immediately within the Data Sources section.

Next, click the Add data source button in the upper right. The data source will be available for selection in the Type select box.

To see a list of installed data sources, click the Plugins item in the main menu. Both core data sources and installed data sources will appear.

Changelog

1.1.2

Fix for invalid ID - Github #16

1.1.1

Add new variable 'CumulativeStatusCount' to track open/closed tickets. Simplified version target.

1.1.0

Package updates to support Grafana v10

1.0.1

Minor fixes for community submission.

1.0.0

Initial release.