Companies around the world rely on Medallia’s experience management platform. To ensure high availability and performance of the platform, the performance and observability team needed to provide a centralized, bread-and-butter solution that would work across Medallia’s organization, which uses a variety of programming languages and operating infrastructures (VMs, Kubernetes, public clouds, and more). In this session, members of Medallia’s performance and observability team will discuss why they chose Grafana as the unifying tool for observability — paired with Prometheus metrics, Grafana Loki logs, and Jaeger traces — and the results they continue to see as the platform keeps up with the company’s accelerated pace of acquisitions, customer growth, and innovation.
- David Howard
Senior Staff Software Engineer at Medallia
David Howard
Senior Staff Software Engineer at Medallia
David is a performance and observability engineer at Medallia whose current focus is deploying a scalable logging solution for Medallia using Loki. In his free time he enjoys an assortment of all things electronics, including operating a metrics stack and an enterprise network at home.
- Vic Thomas
Principal Software Engineer at Medallia
Vic Thomas
Principal Software Engineer at Medallia
Vic works for Medallia, Inc. as a Principal Software Engineer in the Performance and Observability Engineering team. He lives in a suburb of Cleveland, Ohio, USA with his wife, two sons, and their dog. Hobbies include yoga, (sub)urban hikes, and suffering the ups and downs of Cleveland's pro sports teams.
- Anugrah Vijay
Senior Software Engineer at Medallia