New escalation step: Declare an incident automatically

A new escalation step is now available in Grafana OnCall. You can configure your escalation chains to automatically create an incident in Grafana Incident with a specified severity.

If a critical alert group is identified (outside of the default route), and earlier steps in the escalation chain don’t resolve the issue, the chain will now declare an incident as part of the response process.

This feature helps streamline incident response and ensures timely action during critical situations.

Documentation