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Guide incident response with navigation

Use this page during an incident when you need to direct responders to the right dashboards, panels, and tools fast. The Assistant becomes your navigation coordinator so you can focus on the response itself.

What you’ll achieve

  • Build a shared list of dashboards, panels, and runbooks relevant to the incident.
  • Launch supporting Explore or investigation views with preloaded context.
  • Broadcast concise navigation updates to on-call teammates.

Before you begin

  • Incident context: Know the symptom, impacted service, and preferred dashboards.
  • Collaboration channel: Decide where you will share links and summaries.

Gather relevant assets

Collect the dashboards, panels, and runbooks the team needs so everyone starts from the same set of resources.

  1. Ask the Assistant to list the dashboards, panels, or runbooks tied to the incident. Share specific examples, such as alert IDs, dashboard titles, or affected services, so it knows where to look.
Surface dashboards and runbooks relevant to the checkout latency incident.
  1. Request links you can share with responders, for example, Provide the direct link to the cart error dashboard in edit mode.

Launch supporting tools

Open Explore views, investigations, or other Grafana utilities directly from chat so responders can pivot without losing time.

  • Use navigation prompts to open Explore with preloaded queries, declare incidents, or jump to investigations.
  • Correct misdirected suggestions politely and restate the key labels or namespaces if the Assistant navigates to the wrong asset.
Open Explore with a LogQL query that filters checkout-service errors in the last 30 minutes.
  • Ask the Assistant to create shortcuts or follow-up prompts for responders who join later.

Keep the team aligned

Publish navigation updates and refresh them as the incident evolves so newcomers know where to focus.

  • Request a short navigation summary and post it in the incident channel.
  • Update the summary as new dashboards or tools become relevant.
Summarize which dashboards and tools we are using for the checkout incident and include links.

Share the navigation plan

Your incident channel now includes a curated list of Grafana resources with direct links. New responders can get up to speed quickly, and you can move on to deeper analysis or mitigation work.

Troubleshooting

  • Navigation fails: ensure you have access and that the Assistant uses the correct data source or dashboard UID.
  • Responders overwhelmed: limit the list to the top three assets and explain when to use each one.
  • New responders: ask the Assistant to generate a quick onboarding prompt, for example, Brief a new engineer on where to start.

Next steps