Configure Jira for Alerting

Use the Jira integration in a contact point to create issues in your Jira instance when alerts fire. The integration supports both Jira Cloud and Jira Server/Data Center installations.

Before you begin

Before you begin, ensure you have the following:

A Jira instance (Cloud, Server, or Data Center)
API access credentials for Jira
Appropriate permissions to create issues in your target Jira project

Configure Jira for a contact point

To create a contact point with a Jira integration, complete the following steps:

Navigate to Alerts & IRM -> Alerting -> Contact points.
Click + Add contact point.
Enter a name for the contact point.
From the Integration list, select Jira.
Set up the required settings for your Jira configuration.
Click Save contact point.

For more details on contact points, including how to test them and enable notifications, refer to Configure contact points.

Required Settings

Key	Description
URL	The URL of the REST API of your Jira instance. Supported versions: `2` and `3` (e.g., `https://your-domain.atlassian.net/rest/api/3`).
Basic Auth User	Username for authentication. For Jira Cloud, use your email address.
Basic Auth Password	Password or personal token. For Jira Cloud, you need to obtain a personal token here and use it as the password.
API Token	An alternative to basic authentication, a bearer token is used to authorize the API requests. See Jira documentation for more information.
Project Key	The project key identifying the project where issues will be created. Project keys are unique identifiers for a project.
Issue Type	The type of issue to create (e.g., `Task`, `Bug`, `Incident`). Make sure that you specify a type that is available in your project.

Optional Settings

Key	Description
Summary	The issue title. Supports templating. Max length is 255 characters.
Description	The description of the issue. Depending on version of the API, it can be a text, Markdown, or JSON (v3 API only). Maximum size of the field is 32kb. Note: JSON is not limited by the client, and if it exceeds the size, the API is likely to reject the request.
Labels	Custom labels can be added to organize and filter issues created in Jira. Supports templating, allowing dynamic label generation based on alert data.
Priority	The priority level of the issue (e.g., `Low`, `Medium`, `High`, `Critical`). Ensure that the priority value matches the available options for your Jira instance. You can customize priority levels in Jira here.
Resolve Transition	The transition name to move the issue to a resolved state when an alert is resolved. Ensure that the value matches a valid transition available in your Jira workflow for the specified issue type. If this field is empty, the issue will not be transitioned to Done.
Reopen Transition	The transition name to move the issue back to an open state when an alert reoccurs. Ensure that the value matches a valid transition available in your Jira workflow for the specified issue type. If this field is empty, the issue will not be reopened.
Reopen Duration	The time duration (in minutes) to control whether to reopen an issue that was closed within this duration or create a new one. If not specified, the most recent issue that matches the deduplication key will be updated and reopened (if reopen transition is specified).
“Won’t fix” Transition	Specify a resolution status that should be ignored when searching for existing issues. For example, issues with this resolution will not be reopened or updated by subsequent alerts.
Deduplication Key Field	Custom field to store the deduplication key. Must be a text field. If not specified, the deduplication key is added to labels in the format of `ALERT(hash sum)`. See Jira documentation for how to create custom fields.
Fields	Allows to configure custom fields of Jira issue. The field name should be of the format like `customfield_10001`.