Grafana Incident
Powerful incident management,
built on top of Grafana
Grafana Incident makes responding to incidents faster by automating the routine tasks of incident management, which helps you focus on actually fixing the issue.
Help anyone start an incident
View summaries of what happened in the incident as well as outstanding tasks in a single UI.
Well, maybe not some rando — access control/security helps you manage this.
Reduce MTTR
Let our workflows quickly assign roles and document learnings from chat ops/UI with integrations to your favorite tools, such as GitHub, Slack, and Google Suite.
Also reduces stress, anxiety, toxins in your system, pollution, food waste, and seriousness.
Inform stakeholders faster
Understand critical events from the timeline, who is responsible for what, and easily view insights across incidents — all without having to ask.
Although sometimes asking for what you want is important in relationships.
Automatic escalations with flexible routing
With the chatbot, engineers can interact with Grafana Incident without even opening a web browser. A command-line interface lets you create incidents, assign roles, manage tasks, add notes, and more.
Additionally, the bot passively watches the conversation for clues that might be important later. URLs are processed and attached to the incident.
Critical actions timeline
Grafana Incident automatically maintains a timeline of events as the incident unfolds. You can add notes, links, and graphs to the incident for added context. You can even mark important insights with the 🤖 directly in Slack and the bot will attach those messages to the timeline.
Related incidents
The Suggestbot in Grafana Incident uses machine learning to look for Grafana dashboards that may be related to what’s going on. Using the title of the incident, it searches your dashboards for those that seem related based on an NLP (Natural Language Processing) understanding of their titles.
Automatic setup
You can start collaborating immediately with all the essential spaces and resources instantly set up, such as a Slack channel, meeting space, postmortem doc, and more.
It’s easy to get started with incident management
For full implementation details and best practices,
1
Sign up
Create your free Grafana Cloud account.
2
Connect tools (recommended)
Set up integrations to your favorite apps, such as Slack, where you can add the Grafana Incident chatbot to the relevant channel.
3
Start declaring incidents
Declare an incident, and the bot will take you on a tour.
Get Grafana Incident with Grafana Cloud
Cloud FreePerfect for early stage and small teams looking for Grafana, Grafana Alerting, Grafana Incident, and Grafana OnCall.
- Grafana Alerting, Grafana Incident, and Grafana OnCall for up to 3 monthly active users
Cloud ProPerfect for growing teams for Grafana, Grafana Alerting, Grafana Incident, and Grafana OnCall.
- Scale usage beyond 3 monthly active users for Grafana Alerting, Grafana Incident, and Grafana OnCall
- Get access to features such as SSO and reporting
Cloud AdvancedPerfect for global teams looking for Grafana, Grafana Alerting, Grafana Incident, and Grafana OnCall.
- Easily scale to thousands of users
- Get access to volume-based discounts
- Dedicated customer success manager
Helpful resources
Learn more about our incident response & management tools
Grafana Alerting
Alerts allow you to learn about problems in your systems moments after they occur. Robust and actionable alerts help you identify and resolve issues quickly, minimizing disruption to your services.
Grafana OnCall
Grafana OnCall is an easy-to-use on-call management tool in Grafana Cloud that will help reduce toil in on-call management through simpler workflows and interfaces that are tailored specifically for engineers.