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2024 Gartner® Critical Capabilities for Observability Platforms
Key findings from the research
Improve customer retention
With a systematic approach to observability, teams have procedures and tools to know about issues before they affect users, and then prioritize them to minimize the impact.
Accelerate time to market
Survey respondents reported that centralized observability allows developers in their organizations to focus on their core tasks, improving productivity and driving innovation.
Lower the total cost of ownership
With visibility across the business, organizations can get the most value from their investments across hardware, software, and people.
De-risk business operations
Open standards like OpenTelemetry help organizations future-proof their observability investments and avoid vendor lock-in.
Gartner analyst reports on observability
2024 Gartner® Critical Capabilities for Observability Platforms
Grafana Labs ranks among the 5 highest scoring vendors across all use cases in the 2024 Gartner® Critical Capabilities for Observability Platforms.
2024 Gartner® Magic Quadrant™ for Observability Platforms
In addition to being named a Leader, Grafana Labs has an Overall Rating of 4.6 out of 5 in the Observability Platforms market, based on 100 reviews on Gartner Peer Insights™, with 96% recommending our products.
December 2024 Gartner Voice of the Customer: Observability Platforms
Grafana Labs was awarded a Customers’ ChoiceTM distinction in the December 2024 Voice of Customer: Observability Platforms report. Based on Gartner Peer Insight reviews, Grafana Labs scored a 92% overall.
Gartner, Gartner Peer Insights ‘Voice of the Customer’: Observability Platforms, Peer Contributors, 24 December 2024. Gartner, Magic Quadrant for Observability Platforms, Gregg Siegfried, Padraig Byrne, Mrudula Bangera, Matt Crossley, 12 August 2024. Gartner, Critical Capabilities for Observability Platforms, Matt Crossley, Gregg Siegfried, Padraig Byrne, Mrudula Bangera, 12 August 2024.
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Resources to guide your observability strategy
Observability Survey
Hundreds of observability practitioners weighed in on the state of the industry, sharing thoughts on adoption and maturity, the sheer volume of tools in use, the lingering concerns about expenses, and the ubiquity of open source tools in this still-emerging market.
Observability Journey Maturity Model
Modern infrastructure and applications are complex and constantly evolving. Understand where your organization is on your observability journey and how to improve your maturity.
OpenTelemetry report
OpenTelemetry has emerged as a key player in the cloud native arena, aiming to streamline the increasingly complex field of cloud native observability. Here’s everything you need to know about the challenges, priorities, adoption patterns, and solutions.
Real-world perspectives on observability
Watch our ObservabilityCON leadership panel discussions on building observability at massive scale and what happens next.
Executive insights from Grafana Labs
Our senior leaders share their experiences, strategies for success, and perspectives on the evolving observability landscape.
Explore the full scope of our observability platform
Query /
keep data where it is
Send data to backends
Open standards: OTel, Prometheus
Testing
Observability solutions
Incident response management
Key capabilities
Building blocks: telemetry databases (LGTM+)No lock-in
Open standards: OTel, Prometheus
Your tools / data
Connect your tools and your teams with Grafana plugins. Data source plugins hook into existing data sources via APIs and render the data in real time without requiring you to migrate or ingest your data.
Your environment
Send your local data to Grafana’s backend for long-term storage, aggregation, and high-performance querying. Forward your metrics, logs, traces, and profiles using existing services deployed into your environment.
Visualization
Grafana allows you to query, visualize, alert on, and understand your metrics no matter where they are stored. Create, explore, and share beautiful dashboards with your team and foster a data-driven culture.
Performance testing
Easily run cloud-based performance tests to boost release confidence and velocity.
Synthetic monitoring
Proactively monitor the performance of your APIs and web applications from the user’s perspective, testing the availability, health, and quality of your services around the world.
Contextualized Root Cause Analysis
Add an intelligence layer to your telemetry data to better understand the behavior of your applications and services. Uncover root causes quickly as related issues are automatically correlated.
Frontend Observability
Gain clear, actionable insights into the end user experience of web applications with data on real-time frontend health and frontend errors.
Application Observability
Bring together application telemetry from the frontend and infrastructure layers with native support of both OpenTelemetry and Prometheus.
Infrastructure observability
Gain insights into workloads you haven’t been able to see before with pre-built infrastructure observability solutions.
SLO management
Easily create, manage, and scale service level objectives, SLO dashboards, and error budget alerts in Grafana Cloud.
Alerting
Create, manage, and take action on your alerts in a single, consolidated view, and improve your team’s ability to identify and resolve issues quickly.
OnCall
Reduce toil in on-call management through simpler workflows and interfaces that are tailored specifically for engineers.
Incident
Respond to incidents faster by automating the toilsome tasks of incident management, which helps you focus on actually fixing the issue.
AI/ML insights
AI/ML tools in Grafana Cloud minimize toil and the need for everyone in your organization to have the same deep domain knowledge about your increasingly complex stack.
Cost management
Manage, control, and optimize your observability spend with a centralized suite of tools in Grafana Cloud.
Security and governance
Grafana's security and governance capabilities include robust user authentication and authorization, data source permissions, audit logging, and compliance with industry standards to ensure secure and controlled access to data visualizations and dashboards.
Configuration (as code)
Manage dashboards, datasources, and configurations through declarative JSON or YAML files, enabling version control and automated deployments for consistent and reproducible monitoring environments.
Loki
Store and query logs from all your applications and infrastructure – without worrying about log volumes, costs, or storage limits.
Grafana
Query, visualize, alert on, and understand your metrics no matter where they are stored. Create, explore, and share beautiful dashboards with your team and foster a data-driven culture.
Tempo
Understand the flow of requests and data in your software systems and track down issues quickly with this highly scalable, cost-effective trace storage and query engine.
Mimir
Bring together the raw, unsampled metrics for all your applications and infrastructure, spread around the globe, in one place. Query high-cardinality data with blazing fast PromQL and Graphite queries.
Pyroscope
Optimize infrastructure spend, simplify debugging, and enhance application performance through continuous profiling.
Get in touch
We’re friendly people and like to help. If you would prefer to contact us directly, email info@grafana.com.