Company: Swiss Post
Industry: Government/Public Sector; Shipping & Third Party Logistics
Swiss Post is the national postal service of Switzerland, providing logistics, financial, and digital communication services across the country. With a strong focus on modernization, Swiss Post operates extensive IT infrastructure to support its growing digital services.
Challenge Previously, Swiss Post was managing their Grafana footprint via an internal Grafana Enterprise deployment. But as the organization scaled, maintaining that self-managed observability platform became increasingly complex. The team faced operational burden, architectural challenges, and growing demands for new capabilities such as tracing, machine learning, and improved alerting.
Solution To reduce maintenance overhead and unlock new features, Swiss Post migrated to Grafana Cloud.
- Unified multiple observability tools into a single, scalable Grafana Cloud stack
- Leveraged Grafana Cloud’s integrated support for metrics, logs, and traces
- Automated alerting and notification policies through Terraform
- Adopted new capabilities like machine learning predictions and Kubernetes applications
- Simplified data access and collaboration across teams under a single-stack model
“Grafana Cloud lets us scale easily, automate what used to be manual, and access new features without the operational burden.”
– Patrick Mischler, Observability Engineer and Platform Architect
Impact The migration to Grafana Cloud improved efficiency, scalability, and adoption across Swiss Post’s engineering teams.
- Doubled monthly active users from 500 to 1,000
- Streamlined alerting and onboarding with automated workflows
- Reduced operational overhead and maintenance effort
- Improved collaboration and transparency with a single-stack architecture
- Enabled faster rollout of new observability capabilities
“The [Grafana Cloud] adoption is going very well. We now have twice as many active users and better alerting, all while spending less time managing the platform.”
– Patrick Mischler, Observability Engineer and Platform Architect
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