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Documentation Grafana documentation Set up Configure security Configure SCIM provisioning Troubleshoot SCIM

Troubleshoot SCIM provisioning

This page provides solutions for common issues you might encounter when configuring and using SCIM provisioning in Grafana.

User provisioning issues

Error: “invalid namespace”

Cause: The SCIM endpoint URL is incorrectly formatted.

Solution: Verify your URL follows the correct format:

Bash Copy

https://{$GRAFANA_URL}/apis/scim.grafana.app/v0alpha1/namespaces/{$STACK_ID}/Users

Where:

• {$GRAFANA_URL} is your Grafana URL (subdomain format)
• {$STACK_ID} is your Grafana stack ID:
  • Grafana Cloud: Format like stack-123 (found in your Grafana Cloud dashboard)
  • On-premises: Use default or the name of the organization

Authentication issues

Error: “HTTP 403 Forbidden”

Cause: Either incorrect token or insufficient permissions.

Solution:

1. Check token: Generate a new token from the Service Account details page
2. Verify permissions: Ensure the service account has Editor or Admin role in the Grafana instance

Error: “HTTP 401 Unauthorized”

Cause: Invalid or expired authentication token.

Solution: Generate a new token from the Service Account details page in Grafana.

Login issues

Error: “User sync failed”

Cause: The user’s unique identifier field is not correctly configured in SAML assertions.

Solution: Add the required SAML assertion based on your identity provider:

Next steps

• Manage users and teams with SCIM provisioning
• Configure SCIM with Azure AD
• Configure SCIM with Okta