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Grafana Cloud

Get onboarding support

Use Grafana Assistant to learn how to use Grafana Cloud features, understand observability concepts, and design monitoring strategies for your services.

What you’ll achieve

  • Complete an interactive onboarding tutorial.
  • Get step-by-step instructions for Grafana workflows.
  • Learn about metrics, logs, traces, and profiles.
  • Design monitoring plans for new services.
  • Get basic troubleshooting guidance.

Interactive onboarding

When you first open the Assistant, an interactive tutorial introduces key capabilities:

  1. System context: Learn how to use @ mentions to reference your specific metrics, logs, and dashboards.
  2. Query generation: See how to convert natural language questions into PromQL, LogQL, and SQL queries.
  3. Dashboard management: Understand how to create and edit visualizations through conversation.

You can also use Quickstarts—pre-configured questions available in the chat interface—to discover features and capabilities relevant to your current context.

Get help with Grafana

Ask the Assistant for actionable instructions when you are stuck or want to learn a new feature.

  1. Describe the task. Explain what you want to do in natural language.
  2. Add context. Use @ mentions to point to specific dashboards or panels.

Get feature help

How do I share a dashboard snapshot?

Provide the steps to configure alerting rules for the @panel I mentioned.

Learn observability concepts

Ask the Assistant to clarify observability signals and how they apply to your environment.

  1. Ask tailored questions. Ask about a concept like “aggregated metrics”.
  2. Link to your data. Mention a service or dashboard so the explanation references your telemetry.

Clarify concepts

Explain how Tempo traces differ from logs in my checkout service.

Why should we collect profiles for this application?

Build monitoring strategies

Design monitoring coverage when you launch a new service or update your architecture.

  1. Describe the service. Summarize the architecture and business goals.
  2. Request a plan. Ask for recommended signals, dashboard layouts, and alerting rules.

Request a strategy

We are launching a payments API. Suggest the metrics, logs, and traces we should collect.

Get troubleshooting guidance

Ask the Assistant for help diagnosing issues with your Grafana features, dashboards, or alerting setup.

  1. Describe the issue. Provide symptoms and context.
  2. Ask for checks. Request the Assistant to troubleshoot specific components.

Troubleshoot issues

My dashboard is loading slowly. What should I check?

Why is my alerting rule not firing?

How do I troubleshoot missing data in my panels?

Next steps