Incident response and management
Use the Assistant to stay on top of your on-call duties and incident response workflows. You can check schedules, find coverage for your shifts, and quickly summarize ongoing or past incidents without leaving the chat interface.
What you’ll achieve
- Identify who is currently on-call for specific teams or services.
- View your upcoming shifts and request coverage.
- List and filter incidents by severity, status, or date.
- Generate summaries and timelines for specific incidents.
Before you begin
- Grafana IRM must be enabled and configured in your Grafana stack.
- To view schedules and incidents, your user account requires Viewer permissions or higher in Grafana IRM.
- To request shift swaps, you must have Editor permissions.
Manage on-call schedules
Use the Assistant to quickly find the right person to contact during an outage or to plan your own schedule.
Check who is on call
Identify the current on-call engineer for a specific service or team to ensure the right person is notified during an issue.
Who is on call for @backend-service?
Refine your request by specifying a team name or different service if the initial result isn’t what you need.
Who is on call for the platform team?
Check your schedule
Retrieve your upcoming shifts to plan your availability and ensure you are prepared for your on-call rotation.
When am I on call next?
Refine the query to look at specific time ranges.
Show my shifts for the next two weeks.
Manage shifts
The Assistant helps you manage your work-life balance by facilitating shift swaps directly from the conversation.
Request a shift swap
Initiate a swap request if you cannot make a scheduled shift. The Assistant will help you find the specific shift and create the request.
I need to swap my shift on Friday.
Refine the request by providing the reason for the swap.
Request a swap for my shift tomorrow due to a doctor’s appointment.
Track incidents
Stay informed about the health of your system by querying the incident history and getting rapid summaries.
List incidents
Filter incidents to see what is currently active or review past outages to understand system stability.
Show me active critical incidents.
Refine the list by filtering for specific services, dates, or teams.
List resolved incidents from last week for @frontend.
Summarize an incident
Get a quick catch-up on an incident’s timeline and key events without navigating through full logs.
Summarize the last critical incident.
Refine the summary to focus on specific aspects or ask for a link to the full report.
Give me a timeline for incident #123.
Next steps
- Run an investigation to troubleshoot the root cause of an incident.
- Manage alerts to prevent future incidents.
