Understand your Grafana Cloud Frontend Observability invoice

Grafana Cloud Frontend Observability offers two pricing models depending on when you started using the service:

Pricing models

The following section explains the pricing models for Frontend Observability, so you can understand which model applies to your account.

For all new customers:

Sessions: $0.75 per 1,000 sessions
Logs: $0.50 per GB
Traces: $0.50 per GB

You pay for telemetry (logs and traces) separately from session usage. This model does not include telemetry credits.

For existing customers (before February 13, 2026):

Sessions: $0.90 per 1,000 sessions
Included telemetry credits: 0.25 GB of traces & 0.10 GB of logs per 1,000 sessions

Standard pricing for traces and logs applies if you exceed included usage.

What is a session?

A session measures the time a user spends in a Frontend App, from start to finish or until timeout. The SDK creates or resumes a session when a user visits and uses the app.

Each session ends after a maximum of 4 hours or after 15 minutes of inactivity. When a user returns after the timeout, the SDK creates a new session.

Telemetry credits and overages (for existing customers before February 13, 2026)

Existing customers receive a credit of 0.25 GB of traces and 0.10 GB of logs per 1,000 sessions. Most customers stay within this included usage. If you exceed the included amount, you pay standard rates for traces and logs. For more details, refer to:

Usage calculations

This section describes how Grafana Cloud calculates your usage and applies charges based on your pricing model.

For all new customers:

You pay $0.75 per 1,000 sessions, $0.50 per GB of logs, and $0.50 per GB of traces. The new model does not include telemetry credits; you pay for all usage at the rates above.

For existing customers (before February 13, 2026):

You pay $0.90 per 1,000 sessions. Telemetry credits are included as described above. If you exceed the included credits, you pay standard rates for additional usage.

Example invoice calculation

Usage Type	Example Usage	Rate	Total
Sessions	100,000	$0.75 per 1,000	$75.00
Logs	17 GB	$0.50 per GB	$8.50
Traces	5 GB	$0.50 per GB	$2.50
Total			$86.00

You pay for telemetry based on actual usage, in addition to session charges.

View a usage summary

The Billing and Usage dashboard provides a usage summary for all Grafana Cloud services and billable data sources.

The Frontend Observability section displays information about your current Frontend usage.

The Frontend Observability Details section provides detailed information about Session Ingestion Rate and Total Sessions Ingested by day. Expand the panel row located beneath the Frontend Observability Details row to review more.