Documentation Grafana Cloud Alerts and IRM IRM Manage incidents Collaborate

Collaborate during incidents

During active incidents, you need the right people involved at the right time. Grafana IRM provides collaboration features that allow you to quickly bring in teammates to help investigate and resolve incidents.

Before you begin

All invitations are delivered using the Direct Paging integration , which creates an alert group associated with the incident.

To collaborate during incidents in Grafana IRM, you need:

• Access to an active incident or drill incident
• Necessary permissions to modify incident details

When you add participants to an incident, Grafana IRM:

• Notifies the invited users through their configured notification rules
• Tracks their response status (invited, acknowledged, accepted, or declined)
• Allows participants to contribute to incident resolution

• Add and manage incident participants
  Learn how to add and manage participants during incident response in Grafana IRM.
• Communicate status updates in Grafana IRM
  Learn how to create and share incident status updates in Grafana IRM
• Manage incident tasks
  Learn how to manage incident tasks in Grafana IRM