What's new in Grafana Cloud
Grafana Service Center now includes IRM context
Grafana Service Center now includes IRM contextWhat's new in Grafana Cloud
Grafana Service Center now includes IRM context
We’ve made it easier to understand ownership and take action immediately when a service looks off. The latest update to Grafana Service Center brings IRM (incident response management) context directly into the service details view. You can now quickly see who’s on-call and escalate issues without leaving Service Center.
When a team is assigned to a service and has an active on-call schedule, the service details page shows:
- Who is currently on call
- Their local time and whether they’re within working hours
- Quick-access actions like Slack DM and escalation
From the same view, you can:
- Escalate to a team or individual
- Declare an incident
- Send a Slack DM to the on-call responder
Escalations and incidents automatically include the service_name label and a link back to the service details page for added context.
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