Grafana Incident Response & Management (IRM)

Detect, respond, and learn from your incidents all within Grafana Cloud

Grafana’s Incident Response & Management (IRM) tools simplify the incident workflow to help you focus on managing incidents, not your tools.

Our incident management stack enables you to:

  • Quickly detect issues and changes in your production systems
  • Easily escalate alerts to the right teams
  • Automate declaring, assigning tasks, and communicating for incidents of any severity
  • Identify actionable insights on incidents across services, teams, or geos

Why use Grafana Cloud for IRM?

When things go wrong, Grafana dashboards are often the first place teams go to find answers in metrics, logs, and traces, and the last place they look to put together a postmortem. Grafana naturally sits at the heart of incident response management, and with Grafana Alerting, Grafana Incident, and Grafana OnCall on Grafana Cloud, we’ve made it even easier to integrate IRM into the Grafana workflows you already know and love.
Grafana Alerting

Manage and take action on your alerts in a single, searchable view

A single Grafana Alerting page consolidates both Grafana-managed alerts and alerts that reside in your Prometheus-compatible data source in one single place. With no need to look at multiple pages for managing alerts, you can improve your team’s ability to identify and resolve issues quickly.

Grafana Incident

Automate the routine tasks of incident management

Let the Incident tool quickly assign roles and document learnings from chat ops/UI with integrations to your favorite tools, such as GitHub, Slack, and Google Suite.

Grafana OnCall

Create and manage on-call schedules

The developer-first workflow enables you to easily create and manage on-call schedules and automate escalations with an intuitive API. Everything is integrated and works with existing alerting sources and monitoring tools.


Work within your toolset

Grafana’s IRM suite seamlessly integrates with your tools for task management, chatops, status pages, and alerts.

It’s easy to get started with Grafana IRM


Set up integrations to your favorite apps, such as Slack, where you can add the Grafana Incident chatbot to the relevant channel.


Configure notifications

Decide how each user will receive notifications and create escalations.


Set up on-call schedules and start declaring incidents

Establish on-call schedules within the UI and declare your first drill incident.

For full implementation details and best practices,

Grafana Cloud Incident Response & Management (IRM)

Detect, respond, and learn. Grafana’s Incident Response & Management (IRM) tools simplify the incident workflow to help you focus on managing incidents, not your tools.

Cloud Free

No payment. Ever.
Best suited for early stage and small teams with up to 3 active IRM users per month.
Easiest way to get started

Cloud Pro

Pay as you go
Best suited for growing teams that need to scale above 3 active IRM users and unlock 8x5 support.

Cloud Advanced

Premium bundle
Best suited for teams looking to scale above 3 active IRM users and unlock 24x7 support.

“We hadn’t been planning to make a change, but after we switched to Grafana Cloud Logs for log management, we realized that Grafana Cloud’s Incident Response & Management suite automatically became available to us. At the time, we were using PagerDuty as our escalation tool, and since we were looking for possible cost optimizations everywhere in the tech stack, the SRE team decided to check if it could be replaced with Grafana IRM. Spoiler alert… It’s been a great alternative in terms of both ease of use and cost.”
Alexander Koehler
Senior SRE

Ready to get started?