EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework

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EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework

Raintank Inc., dba Grafana Labs complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.  Raintank Inc., dba Grafana Labs has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

Privacy Shield Compliance Statement

In compliance with the Privacy Shield Principles, Raintank Inc., dba Grafana Labs commits to resolve complaints about our collection or use of your personal information.  EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Raintank Inc., dba Grafana Labs Privacy and Compliance Team at: 

privacy@grafana.com

Raintank Inc., dba Grafana Labs has further committed to refer unresolved Privacy Shield complaints to JAMS Mediation, Arbitration and ADR Services, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.jamsadr.com/file-an-eu-us-privacy-shield-claim for more information or to file a complaint.  The services of JAMS Medication, Arbitration and ADR Services are provided at no cost to you.

Include a statement indicating that your organization commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of the employment relationship.

Privacy Shield Committed Cooperation

Raintank Inc., dba Grafana Labs is committed to cooperating with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of the employment relationship.

Raintain Inc., dba Grafana Labs is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).  There exists the possibility, under certain circumstances, for an individual to invoke binding arbitration.