Plugins 〉Zendesk Datasource Plugin
Zendesk Datasource Plugin
Zendesk Plugin
Adds Zendesk Integration
Features
- Visualize ticket volume or details
- Query on any field in your organization's Zendesk instance
Getting Started
First, you will need to generate an API token from the zendesk admin panel.
https://support.zendesk.com/hc/en-us/articles/4408889192858-Generating-a-new-API-token
Next, add the plugin to your Grafana instance.
In the datasource configuration page, add the API endpoint as the URL:
Enable "Basic auth" and set the username to your email address followed by "/token" and the password to the API token you generated. e.g.:
username: Gabriel.Thomas.Jacobs@gmail.com/token password: footoken12345
Recommended Visualization Options:
- visualization type: Stat
- Calculation: Count
- Fields: Numeric Fields
Finally, use the "Organize Fields" transform to hide unwanted fields or to re-order the fields for Table Visualizations.
Grafana Cloud Free
- Free tier: Limited to 3 users
- Paid plans: $55 / user / month above included usage
- Access to all Enterprise Plugins
- Fully managed service (not available to self-manage)
Self-hosted Grafana Enterprise
- Access to all Enterprise plugins
- All Grafana Enterprise features
- Self-manage on your own infrastructure
Grafana Cloud Free
- Free tier: Limited to 3 users
- Paid plans: $55 / user / month above included usage
- Access to all Enterprise Plugins
- Fully managed service (not available to self-manage)
Self-hosted Grafana Enterprise
- Access to all Enterprise plugins
- All Grafana Enterprise features
- Self-manage on your own infrastructure
Grafana Cloud Free
- Free tier: Limited to 3 users
- Paid plans: $55 / user / month above included usage
- Access to all Enterprise Plugins
- Fully managed service (not available to self-manage)
Self-hosted Grafana Enterprise
- Access to all Enterprise plugins
- All Grafana Enterprise features
- Self-manage on your own infrastructure
Grafana Cloud Free
- Free tier: Limited to 3 users
- Paid plans: $55 / user / month above included usage
- Access to all Enterprise Plugins
- Fully managed service (not available to self-manage)
Self-hosted Grafana Enterprise
- Access to all Enterprise plugins
- All Grafana Enterprise features
- Self-manage on your own infrastructure
Grafana Cloud Free
- Free tier: Limited to 3 users
- Paid plans: $55 / user / month above included usage
- Access to all Enterprise Plugins
- Fully managed service (not available to self-manage)
Self-hosted Grafana Enterprise
- Access to all Enterprise plugins
- All Grafana Enterprise features
- Self-manage on your own infrastructure
Install on Grafana Cloud
Plugins can be installed directly from within your Grafana instance or automated using the Cloud API or Terraform.
Learn more about plugin installationMarketplace plugins
This is a paid plugin developed by a marketplace partner. To purchase an entitlement, sign in first, then fill out the contact form.
Get this plugin
This is a paid for plugin developed by a marketplace partner. To purchase entitlement please fill out the contact us form.
What to expect:
- Grafana Labs will reach out to discuss your needs
- Payment will be taken by Grafana Labs
- Once purchased the plugin will be available for you to install (cloud) or a signed version will be provided (on-premise)
Thank you! We will be in touch.
For more information, visit the docs on plugin installation.
Installing on a local Grafana:
For local instances, plugins are installed and updated via a simple CLI command. Plugins are not updated automatically, however you will be notified when updates are available right within your Grafana.
1. Install the Data Source
Use the grafana-cli tool to install Zendesk Datasource Plugin from the commandline:
grafana-cli plugins install The plugin will be installed into your grafana plugins directory; the default is /var/lib/grafana/plugins. More information on the cli tool.
Alternatively, you can manually download the .zip file for your architecture below and unpack it into your grafana plugins directory.
Alternatively, you can manually download the .zip file and unpack it into your grafana plugins directory.
2. Configure the Data Source
Accessed from the Grafana main menu, newly installed data sources can be added immediately within the Data Sources section.
Next, click the Add data source button in the upper right. The data source will be available for selection in the Type select box.
To see a list of installed data sources, click the Plugins item in the main menu. Both core data sources and installed data sources will appear.
Changelog
1.1.2
Fix for invalid ID - Github #16
1.1.1
Add new variable 'CumulativeStatusCount' to track open/closed tickets. Simplified version target.
1.1.0
Package updates to support Grafana v10
1.0.1
Minor fixes for community submission.
1.0.0
Initial release.
